Open Dental Software - Fees for Support and Services

Fees for Support and Services

Open Dental Software's only upfront cost is the first month of support fees. Fees vary depending on number of locations, number of providers, and any additional functionality required. Monthly support fees include:

The software.
Updates as they are released.
Phone, chat, and email technical support with our experienced techs (up to two specific issues per call).

After the initial contract, fees automatically continue on a month to month basis. Most users remain on the support plan so that they can continue to receive new version updates and telephone support.

Data conversion from other software is not included. See Conversions for fees.

Software License & Support Fees

Service Description	Country	Fee (USD)	Contract	Details
Open Dental Software License and Support	United States	Initial Rate: $179/month/location or office	12 months	Covers all computers per location or office for up to 3 providers. Mobile treatment units are each treated as one physical location for billing purposes. Customer hosts the program locally or manages hosting it remotely (Self-Hosted). The Current Reduced Rate is defined as the fee published on the day the office reaches the 13th month.
	United States	Reduced to a lower rate after 12 consecutive months Current Reduced Rate: $129/month/location	month to month
	Canada	Initial Rate: $145/month/location or office	12 months	Covers all computers per location or office for up to 3 providers. Mobile treatment units are each treated as one physical location for billing purposes. The Current Reduced Rate is defined as the fee published on the day the office reaches the 13th month. Payment accepted via credit card and wire transfer. Fee may vary each month depending on the exchange rate of your financial institution.
	Canada	Reduced to a lower rate after 12 consecutive months Current Reduced Rate: $119/month/location	month to month
	Other Countries	$89/month/location or office	12 months	Covers all computers per location or office for up to 3 providers. Support is handled through email and telephone. See International Customers. (Other than United States and Canada. See Caribbean Licensing Issues for disambiguation).
	Developing Countries	Free	N/A	Support is limited. See International Customers for a list of other people who offer support. (India, Kenya, Cambodia, etc.)
Open Dental Cloud	United States	See Open Dental Cloud for pricing.	12 months	Customers may switch to Self-Hosted at any time instead without penalty.
Medical Software Integrations and Institutional Users	All	$110/month/FTE provider	N/A	Includes integration and installation. Call our support line for details regarding available integration options.
More than 3 providers per office or location (not counting hygienists)	All except Developing Countries	$20/month/provider	N/A	If you call us for special consideration, multiple part-time providers can be considered as the sum of their full-time equivalency.
Enterprise	All			Pricing is the same as for smaller groups, but there are volume discounts (see Discounts below). For implementation options see Multiple Locations or call and ask for the Implementation Team for customized advice.

Additional Services

Support is required when signing up for, scheduling, or purchasing any of the additional services below. For all services (except Integrated Texting and eRx) you must remain on support while using the service.

Service Description		Fee (USD)	Contract	Details
Conversions (Data, Image, Splits and Merges)		See Conversion Fees for the cost of the data conversion from each software. See Conversions for the cost of additional conversion services.	N/A
eServices	ODTouch	$85/month/location. Includes up to 4 devices. $20/month/each additional device.	month to month	See ODTouch Feature Only available for US offices. Not included in the eServices Bundle.
	eServices Bundle	$165/month/location	month to month	See eServices Bundle Get the eServices below for one discounted price per month, per location. Includes Integrated Texting access fee (additional per outgoing text message fees apply). Bundle price also includes Landline Texting option in the United States.
	eClipboard	$45/month/location	month to month	See eClipboard Feature
	eConfirmations	$25/month/location $40/month/location using Landline Texting	month to month	See Automated Messaging Feature Includes Integrated Texting access (additional per message fee) and Arrivals.
	eReminders	Free for customers on support	N/A	See Automated Messaging Feature
	General Messages	Free for customers on support	N/A	See Automated Messaging Feature
	Automated Thank-You	Free for customers on support	N/A	See Automated Messaging Feature
	Integrated Texting	Assigned Number Texting Access Fee: USA, Puerto Rico, Canada: $5/month/location International users: See Integrated Texting International Fees. -or- Landline Number Texting Access Fee: USA, Canada: $20/month/location -plus- Additional per outgoing message fee: USA: $0.04/message Puerto Rico, Canada: $0.04/message International: See Integrated Texting International Fees. Messages that exceed 160 characters are charged an additional fee. See Texting FAQ for details. Unlimited incoming messages at no cost.	month to month	See Integrated Texting Feature See Register with Carriers
	Secure Email	$30/month/location	month to month	See Secure Email
	ODMobile (Formerly Open Dental Mobile)/ Mobile Web	$35/month/location	month to month	See ODMobile ODMobile replaces Mobile Web Feature and includes new features such as 2-way texting.
	Patient Portal	Free for customers on support	N/A	See Patient Portal Feature
	Payment Portal	Free for customers on support	N/A	See Payment Portal Feature
	Message-to-Pay	Free for customers on support	N/A	See Message-to-Pay Feature
	Web Forms	Free for customers on support	N/A	See Web Forms Feature
	Web Sched Recall	$75/month/location	month to month	See Web Sched Feature
	Web Sched New Patient & Web Sched Existing Patient	$75/month/location	month to month	See Web Sched Feature
	Web Sched ASAP	$20/month/location Free for customers using Web Sched Recall	month to month	See Web Sched Feature
Electronic Prescriptions	DoseSpot eRx Estimated annual charge for DoseSpot eRx with EPCS, per provider: $684	$57/month/prescribing provider Includes EPCS and Identity Proofing. $49/month/prescribing provider Includes Identity Proofing Note: DoseSpot eRx charges are per provider regardless of number of locations.	month to month	See DoseSpot DSO members may be eligible for a discount. Contact our team at eRx@opendental.com for details.
Electronic Prescriptions	NewCrop eRx Estimated annual charge for NewCrop eRx Basic with EPCS, per provider: $503 Estimated annual charge for NewCrop eRx Comprehensive with EPCS, per provider: $695	NewCrop eRx Basic: $29/month/prescribing provider NewCrop eRx Comprehensive: $45/month/prescribing provider Identity Proofing: $45 one-time fee per prescribing provider EPCS Providers: $155 annual fee for EPCS providers, per prescribing provider Note: Monthly NewCrop eRx charges are per provider per database.	month to month	See NewCrop eRx.
Training	Webinars	Free	N/A	See Webinars
	Online Training	$50/hour	N/A	Available to customers on support. Contact us to schedule.
	Post-Conversion Setup	Typically included in cost of conversion. $100 for a 2-hour session if scheduled more than 30 days after the final conversion.	N/A
	On-Site Training	$3650/one day Each additional consecutive day: $1200	N/A	Fee listed is the average estimate for an On-Site Training in the US. Fee may vary depending on location.
Sheet Design Service Let us convert your paper forms to sheets.		$55/hour	N/A	See Custom Sheets
Custom Queries		Submit a custom query request using our Query Request Form. Query requests are quoted before work is started based on a rate of $110/hour.	N/A

Additional Support

Replication Support	$100/hour	N/A	See Replication
Planned After-Hours Support Appointments If you are on support but need assistance at a specified time outside of regular support hours, we can schedule an after-hours appointment.	$100/hour	N/A
Incident Support If you are no longer on a support contract, we sometimes provide support for an isolated incident.	$150 for the first half hour per incident and $50 for each subsequent half hour for the same incident.	N/A

Discounts

Discounts are only available for software support fees and are relative to the number of offices on support (physical locations where dentistry is performed) as of the current month:
Volume	4 - 9 offices	$152/month/office or location	Reduced to $129/month/office after an office is on support for 12 consecutive months.
	10+ offices	Call us and ask for Management
Pre-Pay	6 months	5%
	1 year	10%
	2-3 years	15%

Details:

If you would like to speak with a current Open Dental user prior to purchasing Open Dental, please contact us for a Customer Reference.
Users must call to Cancel Support.
Support fees come with a 90 day money-back guarantee. The office must stop using the software in order to receive a refund.
eServices come with a 90 day money-back guarantee. The office must stop using the eService being refunded. Outgoing text message fees are not refundable.
If you stop support, then resume at a later date, any discounts earned while on support will be lost and the published support fee will apply.
Sales tax, if applicable, is not included in listed fees.
Any variations from our pricing must be in writing.
All other service work that Open Dental performs, (including but not limited to Open Dental Cloud, Conversions, Query Writing, Sheet Design, Replication Support, Incident Support, and Training), is non-refundable when the work has already been performed. Integrated third party services that Open Dental bills the customer for, such as eRx, are also non-refundable.
Integrated Texting and eRx can still be utilized even if the office cancels support. In these cases, we will only provide support limited to the service(s) still in use.
Support is required when signing up for, scheduling, or purchasing any of the additional services listed above. For all services (except Integrated Texting and eRx) you must remain on support while using the service.

Sales Tax

See Sales Tax for Open Dental.

Q & A

Question: I am using Open Dental at multiple treatment locations but using just one database (or remoting to one location to enter data). Do I have to pay a monthly support fee for each location/office?
Answer: Yes. Our policy clearly states that fees are per location/office.

Question: Do Software Support fees ever increase, and how often?
Answer: Small fee increases happen every few years. Fee increases from the original 2003 prices of $139 (first year) and $99 (13th month onward) have happened in 2008, 2015, 2018 and now 2022. Open Dental is committed to keeping prices low. The 2003 prices adjusted for inflation as of November, 2021 would be $208.94 and $148.82 (respectively, source (https://www.usinflationcalculator.com/)). The current (2022) prices are about 14% and 13% (respectively) less than they were in 2003, adjusted for inflation. We will probably continue to change prices every 3-5 years, but try to keep the price increases below inflation.