Open Dental Software's only upfront cost is the first month of support fees. Fees vary depending on number of locations, number of providers, and any additional functionality required. Monthly support fees include:
After the initial contract, fees automatically continue on a month to month basis. Most users remain on the support plan so that they can continue to receive new version updates and telephone support.
Data conversion from other software is not included. See Data Conversion for fees.
Software Support Fees |
Service Description |
Fee (USD) |
Contract |
Details |
United States
(Some areas of the Caribbean are considered other countries for licensing reasons.) |
Initial Rate:
$179/month/location or office |
12 months |
Covers all computers per location or office for up to 3 providers.
Mobile treatment units are each treated as one physical location for billing purposes.
The Current Reduced Rate is defined as the fee published on the day the office reaches the 13th month. |
Reduced to a lower rate after 12 consecutive months
Current Reduced Rate: $129/month/location
|
month
to
month |
Open Dental Cloud |
See Open Dental Cloud for the cost of Cloud hosting and support. |
N/A |
|
Canada
(Payment accepted via credit card and wire transfer. Fee may vary each month depending on the exchange rate of your financial institution.) |
Initial Rate:
$145/month/location or office |
12 months |
Covers all computers per location or office for up to 3 providers.
Mobile treatment units are each treated as one physical location for billing purposes.
The Current Reduced Rate is defined as the fee published on the day the office reaches the 13th month. |
Reduced to a lower rate after 12 consecutive months
Current Reduced Rate: $119/month/location |
month
to
month |
Medical Software Integrations and Institutional Users |
$110/month/FTE provider |
N/A |
Includes integration and installation. Call our support line for details regarding available integration options. |
Other Countries |
$89/month/location or office |
12 months |
Covers all computers per location or office for up to 3 providers. Support is handled through email and telephone. See Foreign Countries. |
Developing Countries
(India, Nepal) |
Free |
N/A |
Support is limited. See Foreign Countries for a list of other people who offer support. |
More than 3 providers per office or location (not counting hygienists) |
$20/month/provider |
N/A |
If you call us for special consideration, multiple part-time providers can be considered as the sum of their full-time equivalency. |
Additional Services |
Service Description |
Fee (USD) |
Contract |
Details |
Conversions (Data, Image, Splits and Merges) |
See Conversion Fees for the cost of the data conversion from each software.
See Conversions for the cost of additional conversion services. |
N/A |
|
eServices |
eServices Bundle |
$165/month/location |
month
to
month |
See eServices Bundle
Get all eServices for one discounted price per month, per location.
Includes Integrated Texting access fee (additional per outgoing text message fees apply). Bundle price also includes Landline Texting option in the United States. |
eClipboard |
$45/month/location |
month
to
month |
See eClipboard |
eConfirmations |
$25/month/location
$40/month/location using Landline Texting |
month
to
month |
See eConfirmations
Includes Integrated Texting access (additional per message fee) and Arrivals. |
eReminders |
Free for customers on support |
N/A |
See eReminders |
General Messages |
Free for customers on support |
N/A |
See General Messages |
Automated Thank-You |
Free for customers on support |
N/A |
See Automated Thank-Yous |
Integrated Texting |
USA, Puerto Rico, Canada: $5/month/location access fee plus $0.04 per outgoing message. Unlimited incoming messages (no per message fee).
USA and Canada Landline Texting: $20/month/location access fee plus $0.04 per outgoing message.
International users: See Integrated Texting International Fees. Contact support to sign up.
|
month
to
month |
See Integrated Texting
Messages that exceed 160 characters are charged an additional $0.01 per 160 characters. See Texting FAQ for details.
No fee for inbound messages. |
Mass Email |
$0.02 per outgoing email message. |
N/A |
See Mass Email |
Secure Email |
$30/month/location |
N/A |
See Secure Email |
Open Dental Mobile / Mobile Web |
$35/month/location |
month
to
month |
See Open Dental Mobile
Open Dental Mobile replaces Mobile Web and includes new features such as 2-way texting. |
Patient Portal |
Free for customers on support |
N/A |
See Patient Portal |
Web Forms |
Free for customers on support |
N/A |
See Web Forms |
Web Sched Recall |
$75/month/location |
month
to
month |
See Web Sched Recall |
Web Sched New Patient
&
Web Sched Existing Patient |
$75/month/location |
month
to
month |
See Web Sched New Patient and Existing Patient |
Web Sched ASAP |
$20/month/location
Free for customers using Web Sched Recall |
month
to
month |
See Web Sched ASAP |
Electronic Prescriptions |
DoseSpot eRx
Estimated annual charge for DoseSpot eRx with EPCS, per provider: $684
|
$57/month/prescribing provider
- Includes EPCS, Lexicomp Online for Dentistry, and Identity Proofing.
$49/month/prescribing provider
- Includes Lexicomp Online for Dentistry and Identity Proofing.
Note: DoseSpot eRx charges are per provider regardless of number of locations. |
month
to
month |
See DoseSpot
DoseSpot is a robust, comprehensive choice for ePrescribing with more integrated features than Legacy eRx. DoseSpot includes Lexicomp Online for Dentistry.
DSO members may be eligible for a discount. Contact our team at eRx@opendental.com for details. |
Legacy eRx
Estimated annual charge for Legacy Basic eRx with EPCS, per provider: $503
Estimated annual charge for Legacy Comprehensive eRx with EPCS, per provider: $695 |
Legacy Basic:
$29/month/prescribing provider
Legacy Comprehensive:
$45/month/prescribing provider
Identity Proofing:
- $45 one-time fee
for Non-EPCS providers, per prescribing provider.
- or -
- $155 annual fee for EPCS providers, per prescribing provider.
Note: Monthly Legacy eRx charges are per provider per database. |
month
to
month |
See Legacy eRx
and Basic vs Comprehensive |
Training |
Webinars |
Free |
N/A |
See Webinars |
Online Training |
$50/hour |
N/A |
Available to customers on support. Contact us to schedule.
See Training |
Post-Conversion Setup |
Typically included in cost of conversion.
$100 for a 2-hour session if scheduled more than 30 days after the final conversion. |
N/A |
See Training
|
On-Site Training |
$3650/one day
Each additional consecutive day: $1200 |
N/A |
See Training
Fee listed is the average estimate for an On-Site Training in the US. Fee may vary depending on location. |
Sheet Design Service
Let us convert your paper forms to sheets. |
$55/hour |
N/A |
See Custom Sheets |
Custom Queries |
Submit a custom query request using our Query Request Form. Query requests are quoted before work is started based on a rate of $110/hour. |
N/A |
|
Replication Support |
$100/hour |
N/A |
See Replication |
Incident Support
If you are no longer on a support contract, we sometimes provide support for an isolated incident. |
$150 for the first half hour per incident and $50 for each subsequent half hour for the same incident. |
N/A |
|
Discounts
|
Discounts are only available for software support fees and are relative to the number of offices on support (physical locations where dentistry is performed) as of the current month: |
Volume |
4 - 9 offices |
$152/month/office or location |
Reduced to $129/month/office after an office is on support for 12 consecutive months. |
10+ offices |
Call us and ask for Management |
|
Pre-Pay |
6 months |
5% |
|
1 year |
10% |
2+ years |
15% |