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Fees for Support and Services

Open Dental Software's only upfront cost is the first month of support fees. Fees vary depending on number of locations, number of providers, and any additional functionality required. Monthly support fees include:

  • The software.
  • Updates as they are released.
  • Phone, chat and email technical support with our experienced techs (up to two specific issues per call).

After the initial contract, fees automatically continue on a month to month basis. Most users remain on the support plan so that they can continue to receive new version updates and telephone support. 
 
Data conversion from other software is not included.  See Data Conversion for fees.

  Fee (USD) Initial Contract Details
Software Support Fees

United States
(Some areas of the Caribbean are considered other countries for licensing reasons.)

 $169/month/location or office 6 months

Covers all computers per location or office for up to 3 dentists.

Mobile treatment units are each treated as one physical location for billing purposes.

Reduced to $119/month after 12 consecutive months

Canada
(Payment accepted via credit card and wire transfer. Fee may vary each month depending on the exchange rate of your financial institution.)

 $135/month/location or office 6 months

Covers all computers per location or office for up to 3 dentists.

Mobile treatment units are each treated as one physical location for billing purposes.

Reduced to $109/month after 12 consecutive months
Medical Software Integrations and Institutional Users $100/month/FTE dentist n/a Includes integration and installation. Call our support line for details regarding available integration options.
Other Countries $89/month/location or office 6 months

Covers all computers per location or office for up to 3 dentists. Support is handled through email and telephone. See Foreign Countries.
Developing Countries
  (India, Nepal)		 Free n/a Support is limited. See Foreign Countries for a list of other people who offer support.
Additional Services
More than 3 dentists per office or location $20/month/provider n/a

If you call us for special consideration, multiple part-time providers can be considered as the sum of their full-time equivalency.

Conversions (Data, Image, Splits and Merges) See Conversions n/a  

eServices

 eServices Bundle $135/month/location  

Get all eServices for one low discounted price per month, per location!

Includes Integrated Texting access fee (additional per outgoing text message fees apply). Bundle price also includes Landline Texting option for offices in the US.
Mobile Web $30/month/location n/a See Mobile Web
Web Sched New Patient $75/month/location n/a See Web Sched New Patient Appts
Web Sched Recall $75/month/location n/a See Web Sched Recall
Web Sched ASAP $20/month/location n/a  
Integrated Texting

USA, Puerto Rico, Canada: $5/month/location access fee plus $0.04 per outgoing message. Unlimited incoming messages (no per message fee).

USA and Canada Landline Texting: $20/month/location access fee plus $0.04 per outgoing message.

International users: See Integrated Texting International Fees. Contact support to sign up.

 n/a

See Integrated Texting

Messages that exceed 160 characters are charged an additional $0.01 per 160 characters. See Texting FAQ for details.

No fee for inbound messages.
eConfirmations

$25/month/location.

$40/month/location using Landline Texting.

 n/a

See eConfirmations

Includes Integrated Texting access (additional per message fee).

eReminders Free for customers on support n/a See eReminders
Web Forms Free for customers on support n/a See Web Forms
Patient Portal Free for customers on support n/a See Patient Portal
Electronic Prescriptions* DoseSpot eRx
 $54/month/prescribing provider
  • Includes EPCS, Lexicomp Online for Dentistry, and Identity Proofing.

$47/month/prescribing provider

  • Includes Lexicomp Online for Dentistry and Identity Proofing.

$45/month/prescribing provider for DSOs.*

  • Includes EPCS, Lexicomp Online for Dentistry, and Identity Proofing.
 n/a

See DoseSpot

DoseSpot is a robust, comprehensive choice for ePrescribing with more integrated features than Legacy eRx. DoseSpot includes Lexicomp Online for Dentistry.

* To qualify, the organization must be a member of the Association of Dental Service Organizations or have 75+ dentists.

Legacy eRx

$22/month/prescribing provider
Price per provider is per database.

Additional fees may include:

  • $45 one-time Identity Proofing
    • Per prescribing provider.
  • $150 EPCS annual provider fee
    • Per prescribing provider.
 n/a

See Legacy eRx

Legacy eRx offers basic ePrescribing functionality.

Training Webinars Free n/a See Webinars
Online Training $50/hour n/a Available to customers on support. Contact us to schedule.
See Training
On-Site Training $3200/one day
Each additional consecutive day: $950		 n/a See Training
EHR Consulting $100/hour n/a See Open Dental EHR
Web Form Design Services
Let us convert your paper forms to sheets. 		$45/hour n/a

See Sheets
Custom Queries Contact Open Dental support for pricing. See Custom Queries. n/a

 
Replication Support $100/hour n/a See Replication
Incident Support
If you are no longer on a support contract, we sometimes provide support for an isolated incident. 		 $150 for the first half hour per incident and $50 for each subsequent half hour for the same incident.  n/a  
Discounts
Discounts are only available for support fees and are relative to the number of offices on support (physical locations where dentistry is performed) as of the current month:
Volume 4 - 9 offices $144/month/office or location Reduced to $119/month/office after an office is on support for 12 consecutive months.
10+ offices Call us and ask for Management  
Pre-Pay 6 months 5%  
1 year 10%
2+ years 15%

Details:

  • If you would like to speak with a current Open Dental user prior to purchasing Open Dental, please contact us for a Reference.
  • Users must call to Cancel.
  • Support fees come with a 90 day money-back guarantee. The office must stop using the software in order to receive a refund.
  • eServices come with a 90 day money-back guarantee. The office must stop using eServices. Outgoing text message fees are not refundable.
  • If you stop support, then resume at a later date, the monthly fees return to the current starting rate of $169 per month (minimum 3 month contract).
  • Sales tax, if applicable, is not included in listed fees.
  • Any variations from our pricing must be in writing.
  • Integrated Texting and eRx can still be utilized even if the office cancels support. In these cases, we will only provide support limited to the eService(s) still in use.

Sales Tax
The Supreme Court recently issued a decision that states may charge tax on purchases made from out-of-state sellers: https://www.supremecourt.gov/opinions/17pdf/17-494_j4el.pdf
In response to this decision, we have begun collecting sales tax in a number of states. This change is complex, involving new laws and rules in each state, so implementation in some states happening sooner than others. Some states, like California, do not tax software. In most states where software is taxable, the associated support services are also taxable.

We are now required to collect sales tax on eligible charges in these states, effective the dates shown:

  • Illionois (Oct 1, 2018)
  • Texas (Nov 1, 2018)
  • Hawaii (Feb 1, 2019)
  • Indiana (Feb 1, 2019)
  • Kentucky (Feb 1, 2019)
  • Michigan (March 1, 2019)
  • Minnesota (March 1, 2019)
  • Nebraska (March 1, 2019)
  • North Carolina (March 1, 2019)
  • Pennsylvania (April 1, 2019)
  • Rhode Island (April 1, 2019)
  • Utah (April 1, 2019)
  • Washington (April 1, 2019)
  • Wisconsin (April 1, 2019)

Q & A
Question: I am using Open Dental at multiple treatment locations but using just one database (or remoting to one location to enter data). Do I have to pay a monthly support fee for each location/office?
Answer: Yes. Our policy clearly states that fees are per location/office.

 
Open Dental Software 1-503-363-5432