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Fees for Support and Services

Open Dental Software's only upfront cost is the first month of support fees. Fees vary depending on number of locations, number of providers, and any additional functionality required. Monthly support fees include:

  • The software.
  • Updates as they are released.
  • Phone, chat, and email technical support with our experienced techs (up to two specific issues per call).

After the initial contract, fees automatically continue on a month to month basis. Most users remain on the support plan so that they can continue to receive new version updates and telephone support. 
 
Data conversion from other software is not included.  See Data Conversion for fees.

Software Support Fees
Service Description Fee (USD) Contract Details

United States
(Some areas of the Caribbean are considered other countries for licensing reasons.)

Initial Rate:
$179/month/location or office

 12 months

Covers all computers per location or office for up to 3 providers.

Mobile treatment units are each treated as one physical location for billing purposes.

The Current Reduced Rate is defined as the fee published on the day the office reaches the 13th month.

Reduced to a lower rate after 12 consecutive months

Current Reduced Rate: $129/month/location

 month
to
month
Open Dental Cloud See Open Dental Cloud for the cost of Cloud hosting and support. N/A  

Canada
(Payment accepted via credit card and wire transfer. Fee may vary each month depending on the exchange rate of your financial institution.)

Initial Rate:
$145/month/location or office

 12 months

Covers all computers per location or office for up to 3 providers.

Mobile treatment units are each treated as one physical location for billing purposes.

The Current Reduced Rate is defined as the fee published on the day the office reaches the 13th month.

Reduced to a lower rate after 12 consecutive months

Current Reduced Rate: $119/month/location

 month
to
month
Medical Software Integrations and Institutional Users

$110/month/FTE provider

 N/A Includes integration and installation. Call our support line for details regarding available integration options.
Other Countries

$89/month/location or office    

 12 months

Covers all computers per location or office for up to 3 providers. Support is handled through email and telephone. See Foreign Countries.
Developing Countries
  (India, Nepal)		 Free N/A Support is limited. See Foreign Countries for a list of other people who offer support.
More than 3 providers per office or location
(not counting hygienists)		 $20/month/provider N/A

If you call us for special consideration, multiple part-time providers can be considered as the sum of their full-time equivalency.

Additional Services
Service Description Fee (USD) Contract Details
Conversions (Data, Image, Splits and Merges)

See Conversion Fees for the cost of the data conversion from each software.

See Conversions for the cost of additional conversion services.

 N/A  

eServices

 eServices Bundle $165/month/location month
to
month

See eServices Bundle

Get all eServices for one discounted price per month, per location.

Includes Integrated Texting access fee (additional per outgoing text message fees apply). Bundle price also includes Landline Texting option in the United States.
eClipboard $45/month/location month
to
month

See eClipboard
eConfirmations

$25/month/location

$40/month/location using Landline Texting

 month
to
month

See eConfirmations

Includes Integrated Texting access (additional per message fee) and Arrivals.

eReminders Free for customers on support N/A See eReminders
General Messages Free for customers on support N/A See General Messages
Automated Thank-You Free for customers on support N/A See Automated Thank-Yous
Integrated Texting

USA, Puerto Rico, Canada: $5/month/location access fee plus $0.04 per outgoing message. Unlimited incoming messages (no per message fee).

USA and Canada Landline Texting: $20/month/location access fee plus $0.04 per outgoing message.

International users: See Integrated Texting International Fees. Contact support to sign up.

 month
to
month

See Integrated Texting

Messages that exceed 160 characters are charged an additional $0.01 per 160 characters. See Texting FAQ for details.

No fee for inbound messages.
Mass Email $0.02 per outgoing email message. N/A See Mass Email
Secure Email $30/month/location N/A See Secure Email

Open Dental Mobile / Mobile Web

$35/month/location

 month
to
month

See Open Dental Mobile

Open Dental Mobile replaces Mobile Web and includes new features such as 2-way texting.
Patient Portal Free for customers on support N/A See Patient Portal
Web Forms Free for customers on support N/A See Web Forms
Web Sched Recall $75/month/location month
to
month		 See Web Sched Recall
Web Sched New Patient
&
Web Sched Existing Patient		 $75/month/location month
to
month

See Web Sched New Patient and Existing Patient

Web Sched ASAP

$20/month/location

Free for customers using Web Sched Recall

 month
to
month		 See Web Sched ASAP
Electronic Prescriptions

DoseSpot eRx

Estimated annual charge for DoseSpot eRx with EPCS, per provider: $684

 $57/month/prescribing provider
  • Includes EPCS, Lexicomp Online for Dentistry, and Identity Proofing.

$49/month/prescribing provider

  • Includes Lexicomp Online for Dentistry and Identity Proofing.

Note: DoseSpot eRx charges are per provider regardless of number of locations.

 month
to
month

See DoseSpot

DoseSpot is a robust, comprehensive choice for ePrescribing with more integrated features than Legacy eRx. DoseSpot includes Lexicomp Online for Dentistry.

DSO members may be eligible for a discount. Contact our team at eRx@opendental.com for details.

Legacy eRx

Estimated annual charge for Legacy Basic eRx with EPCS, per provider: $503

Estimated annual charge for Legacy Comprehensive eRx with EPCS, per provider: $695

Legacy Basic:
$29/month/prescribing provider

Legacy Comprehensive:
$45/month/prescribing provider

Identity Proofing:

  • $45 one-time fee for Non-EPCS providers, per prescribing provider.

    • - or -

  • $155 annual fee for EPCS providers, per prescribing provider.

Note: Monthly Legacy eRx charges are per provider per database.

 month
to
month

See Legacy eRx
and Basic vs Comprehensive
Training Webinars Free N/A See Webinars
Online Training $50/hour N/A Available to customers on support. Contact us to schedule.
See Training
Post-Conversion Setup

Typically included in cost of conversion.

$100 for a 2-hour session if scheduled more than 30 days after the final conversion.

 N/A

See Training

 
On-Site Training $3650/one day
Each additional consecutive day: $1200		 N/A

See Training

Fee listed is the average estimate for an On-Site Training in the US. Fee may vary depending on location.
Sheet Design Service
Let us convert your paper forms to sheets. 		$55/hour N/A

See Custom Sheets
Custom Queries Submit a custom query request using our Query Request Form. Query requests are quoted before work is started based on a rate of $110/hour. N/A

 
Replication Support $100/hour N/A See Replication
Incident Support
If you are no longer on a support contract, we sometimes provide support for an isolated incident. 		 $150 for the first half hour per incident and $50 for each subsequent half hour for the same incident.  N/A  
Discounts
Discounts are only available for software support fees and are relative to the number of offices on support (physical locations where dentistry is performed) as of the current month:
Volume 4 - 9 offices $152/month/office or location

Reduced to $129/month/office after an office is on support for 12 consecutive months.
10+ offices Call us and ask for Management  
Pre-Pay 6 months 5%  
1 year 10%
2+ years 15%

Details:

  • If you would like to speak with a current Open Dental user prior to purchasing Open Dental, please contact us for a Reference.
  • Users must call to Cancel.
  • Support fees come with a 90 day money-back guarantee. The office must stop using the software in order to receive a refund.
  • eServices come with a 90 day money-back guarantee. The office must stop using the eService being refunded. Outgoing text message fees are not refundable.
  • If you stop support, then resume at a later date, any discounts earned while on support will be lost and the published support fee will apply.
  • Sales tax, if applicable, is not included in listed fees.
  • Any variations from our pricing must be in writing.
  • All other service work that Open Dental performs, (including but not limited to Conversions, Query Writing, Sheet Design, Replication Support, Incident Support, and Training), is non-refundable when the work has already been performed. Integrated third party services that Open Dental bills the customer for, such as eRx, are also non-refundable.
  • Integrated Texting and eRx can still be utilized even if the office cancels support. In these cases, we will only provide support limited to the service(s) still in use.

Sales Tax
See Sales Tax for Open Dental.

Q & A
Question: I am using Open Dental at multiple treatment locations but using just one database (or remoting to one location to enter data). Do I have to pay a monthly support fee for each location/office?
Answer: Yes. Our policy clearly states that fees are per location/office.

Question: Do Software Support fees ever increase, and how often?
Answer: Small fee increases happen every few years. Fee increases from the original 2003 prices of $139 (first year) and $99 (13th month onward) have happened in 2008, 2015, 2018 and now 2022. Open Dental is committed to keeping prices low. The 2003 prices adjusted for inflation as of November, 2021 would be $208.94 and $148.82 (respectively, source (https://www.usinflationcalculator.com/)). The current (2022) prices are about 14% and 13% (respectively) less than they were in 2003, adjusted for inflation. We will probably continue to change prices every 3-5 years, but try to keep the price increases below inflation.

 
Open Dental Software 1-503-363-5432