eServices

eServices are internet-based features available through Open Dental that can provide enhanced access for patients and providers, and automate many tasks. The result is increased productivity and efficiency and a better patient experience, which translates into improved patient retention and practice growth.

eService Fees

See Fees for Support and Services.
To sign up, each location must be on support and have a unique, active registration key. Only customers on support will be able to sign up for any eService. Integrated Texting can still be utilized even if the office cancels support; in these cases, we will only provide support limited to the eService still in use. Practices must remain on support while using all other eServices.

Other Details

• eServices require Installation of the eConnector, the gateway of communication between your computer and our secure servers.
• For a list of supported browsers, see Computer Requirements.
• Distributors who would like to resell Open Dental eServices, see Distributors.
• For information on how data is handled when using eServices, see Encryption of Data at Rest and in Transit.

Service	Description
eServices Bundle	Includes most eServices at a discounted price.
eClipboard Feature	Allow current patients to check in, sign and complete forms, and take a patient picture all from a mobile device. The app is available in the iOS and Android app stores for supported devices.
eConfirmations (see Automated Messaging Feature)	Send automated text message and/or email confirmations to remind patients about an upcoming appointment AND allow the patient to e-confirm. Includes access to Arrivals.
eReminders (see Automated Messaging Feature)	Send automated text message and/or email reminders about upcoming appointments.
Automated Thank-Yous (see Automated Messaging Feature)	Send automated thank-you text message and/or email after a patient schedules an appointment.
General Messages (see Automated Messaging Feature)	Send an automated message after an appointment is set complete.
Integrated Texting Feature	Send SMS text messages directly to patient's mobile devices and receive unlimited inbound text messages from patients. Works with eReminders, eConfirmations, and Web Sched.
Secure Email	Send secure email messages to patients and outside providers.
ODMobile (Formerly Open Dental Mobile)	View your schedule, edit appointments, 2-way text with patients, and send prescriptions through DoseSpot, all on your mobile device.
Mobile Web Feature	Connect to Open Dental any time, anywhere using a supported internet browser and your mobile device. *ODMobile replaces Mobile Web. Existing Mobile Web users may continue to use Mobile Web, or move to ODMobile.
Patient Portal Feature	Give patients access to their health information such as appointments, treatment plans, and images. Securely communicate via WebMail. Allow online payments with X-Charge or PayConnect.
Web Forms Feature	Allow patients to complete forms online using any browser.
Web Sched Recall (see Web Sched Feature)	Send current patients who are due for a recall a link via text or email that allows them to schedule their appointment online.
Web Sched New Patient (see Web Sched Feature)	Allow new patients to schedule their first appointment online via a link on your practice website.
Web Sched Existing Patient (see Web Sched Feature)	Allow existing patients to schedule their appointments online via your website.
Web Sched ASAP (see Web Sched Feature)	Send current patients who are on the ASAP list a link via text or email that allows them to schedule their appointment online.
ODTouch Feature	Navigate patient appointments via a convenient tablet device.