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eServices
eServices are internet-based features available through Open Dental that can provide enhanced access for patients and providers, and automate many tasks. The result is increased productivity and efficiency and a better patient experience, which translates into improved patient retention and practice growth.
eService Fees: See Fees for Software, Support, and Services.
To sign up, each location must be on support and have
a unique, active registration key. Only customers on support will be able to sign up for any eService. Integrated Texting can still be utilized even if the office cancels support; in these cases, we will only provide support limited to the eService still in use. Practices must remain on support while using all other eServices.
Other Details:
- eServices require Installation of the eConnector, the gateway of communication between your computer and our secure servers.
- For a list of supported browsers, see Computer Requirements.
- Distributors who would like to resell Open Dental eServices, see Distributors.
- For information on how data is handled when using eServices, see Encryption of Data at Rest and in Transit.
| Service | Description |
| eServices Bundle | Includes most eServices at a discounted price. |
| eClipboard | Allow current patients to check in, sign and complete forms, and take a patient picture all from a mobile device. |
| eConfirmations | Send automated text message and/or email confirmations to remind patients about an upcoming appointment AND allow the patient to e-confirm. Includes access to Arrivals. |
| eReminders | Send automated text message and/or email reminders about upcoming appointments. |
| Automated Thank-Yous | Send automated thank-you text message and/or email after a patient schedules an appointment. |
| General Messages | Send an automated message after an appointment is set complete. |
| Integrated Texting | Send SMS text messages directly to patient's mobile devices and receive unlimited inbound text messages from patients. Works with eReminders, eConfirmations, and Web Sched. |
| Secure Email | Send secure email messages to patients and outside providers. |
| ODMobile (Formerly Open Dental Mobile) | View your schedule, edit appointments, 2-way text with patients, and send prescriptions through DoseSpot, all on your mobile device. |
| Mobile Web | Connect to Open Dental any time, anywhere using a supported internet browser and your mobile device. *ODMobile replaces Mobile Web. Existing Mobile Web users may continue to use Mobile Web, or move to ODMobile. |
| Patient Portal | Give patients access to their health information such as appointments, treatment plans, and images. Securely communicate via WebMail. Allow online payments with X-Charge or PayConnect. |
| Web Forms | Allow patients to complete forms online using any browser. |
| Web Sched Recall | Send current patients who are due for a recall a link via text or email that allows them to schedule their appointment online. |
| Web Sched New Patient | Allow new patients to schedule their first appointment online via a link on your practice website. |
| Web Sched Existing Patient | Allow existing patients to schedule their appointments online via your website. |
| Web Sched ASAP | Send current patients who are on the ASAP list a link via text or email that allows them to schedule their appointment online. |
| ODTouch | Navigate patient appointments via a convenient tablet device. |