Automated Messaging Feature

Automated Messaging includes eReminders, eConfirmations, Automated Thank-You Messages, Arrivals, and General Messages. Automated Messaging helps you manage and automate your appointment process.

Watch our video: Automated Messaging.

Getting Started

There are multiple Automated Messaging eServices. Practices must be on support and have a unique, active registration key to set up or use Automated Messaging eServices.

eReminders

Feature Highlights

• Once set up, Open Dental sends the eReminders automatically via text and/or email for upcoming appointments
• Help patients to remember their appointments by sending reminders shortly before the appointment date
• Messages are logged in the Commlog for easy tracking
• Easily customize message text and lead times to suit your practice needs

Getting Started
eReminders can be sent via email at no additional cost. To send via text message, Integrated Texting is required. See Fees for Support and Services for pricing.

eConfirmations

Feature Highlights

• Once set up, Open Dental sends eConfirmation messages automatically via text and/or email and allows patients to confirm
• Messages are logged in the Commlog for easy tracking
• Once the patient replies to the text with the confirmation code or confirms via the URL in the confirmation email, the appointment is automatically marked confirmed in Open Dental
• Easily customize message text and lead times to suit your practice needs

Getting Started
eConfirmations are included with the eServices Bundle or are available for a standalone monthly fee. See Fees for Support and Services for pricing.

Arrivals

Feature Highlights

• Once set up, sends a message to patients requesting they wait in their vehicle before their appointment.
• When a patient arrives for their appointment, they respond to the text and their appointment status is automatically changed to arrived and a text is automatically sent asking them to wait outside.
• An Alert is generated in Open Dental to notify staff the patient has arrived.
• Staff can easily right-click the appointment to send a Come In text to the patient once they're ready.

Getting Started
Arrivals are included with the eServices Bundle or require the standalone eConfirmations eService. See Fees for Support and Services for pricing.

Automated Thank-You

Feature Highlights

• Once set up, Open Dental sends a Thank-You Message automatically via text and/or email when a patient schedules an appointment
• Patients can save the appointment to the calendar on their device from the message
• Messages are logged in the Commlog for easy tracking
• Easily customize message text and lead times to suit your practice needs

Getting Started
Automated Thank-You messages can be sent via email at no additional cost. To send via text message, Integrated Texting is required. See Fees for Support and Services for pricing.

New Patient Thank-You

Feature Highlights

• Once set up, Open Dental sends a New Patient Thank-You Message automatically to new patients when they schedule their first appointment
• A cutomizable URL is sent in the message for patients to fill out patient forms online via Web Forms

Getting Started
New Patient Thank-You messages can be sent via email at no additional cost. To send via text message, Integrated Texting is required. See Fees for Support and Services for pricing.

General Messages

Feature Highlights

• Once set up, Open Dental sends a message automatically via text and/or email after a patient's appointment has been sent complete
• Messages are completely customizable and can be used to thank patients for coming to their appointment, invite them to leave a review, etc.
• Messages are logged in the Commlog for easy tracking

Getting Started
General Messages can be sent via email at no additional cost. To send via text message, Integrated Texting is required. See Fees for Support and Services for pricing.