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Conversion

If you need to convert from another dental software, we provide data conversions, conversion of scanned documents and patient pictures, and other services.  For more information, please contact a conversion specialist at 503-363-5432 or conversions@opendental.com. Our conversion department is generally available Monday - Friday, 8 a.m. - 4 p.m (PT).

Data Conversion: Converts data from another software to an Open Dental database. The data that converts varies by software. See Data Conversion Fees for a breakdown.

Scanned Document (Image) Conversion: Converts scanned documents and patient pictures; it is not included in a data conversion and has a separate fee. It does not include x-rays. Image conversions only occur after a final data conversion. See Image Conversions for a breakdown.

Payment: The first month's support fee and final data conversion fee must be paid BEFORE the date of the final conversion. Call us at least 3 days prior to the conversion date to make a payment. We accept payment via credit or debit card. To pay by check, you can pre-arrange to have a statement sent to you.

The conversion fee is separate from the support fee, so you can receive a conversion without signing up for support (e.g. if you need to convert from an old practice management solution that is no longer functional, such as in the case of a legal dispute for a retired doctor.)

Q: What happens to my conversion data after the conversion is complete?
A: By default, we retain a copy of test and final conversion data in a secure and encrypted location for approximately two months so we can provide assistance to customers if issues arise. Once two months have passed, the data is permanently deleted. If you would like to increase or shorten the length of time data is retained, please notify us in writing (email). Also see our Business Associate Agreement.

Ready to get started or learn more about the conversion process? Here is the First Step: Test Data Conversion Overview.


Service Fee More Details
Open Dental Software and Support Fees for Software and Support This is required for new customers.
Test Data Conversion  No charge. Test Data Conversion Overview

Pre-Data Conversion Checklist

Final Data Conversion Typical cost: $800 per database. Fees vary depending on the data we can convert. 

Conversions for practices using clinics are an additional $200 per clinic/physical location.
Data Conversion Fees

Final Data Conversion Overview

Scanned Documents (Image) Conversions Varies by software application. Fees for Scanned Document (Image) Conversions
Conversions Completed After Business Hours Saturday Hours: Additional $400 flat fee, if done during our scheduled hours on Saturday. Otherwise, it will be double the quoted conversion fee, if after hours.

Outside of our Regular/Saturday Hours: This would cost double the quoted conversion fee (that we provide to you after you complete your test conversion). We do not provide conversion services on US Holidays.

Saturday Hours: 7:00 am – 3:00 pm Pacific Time, not including holidays

Regular Conversion Business Hours:

Mon. through Fri., 8:00 am – 5:00 pm Pacific Time, not including holidays
Database Merge $300 per merge. Merging Databases
Database Split $300 per database. Splitting Databases
OpenDentImages (scanned documents) Folder Split (optional) $200 per database. Splitting Databases
Patient ID Renumbering $300  
Special Conversion Request $100 minimum charge, if no conversion within the last 3 months. Special Conversion Request Form
International Customers If you have data sharing restrictions in your country, there will be an additional fee of $200 (USD) due to the complexity involved when running a data conversion remotely. If you reside in a country outside of the United States and your country has privacy regulations that forbid the transfer of patient data to the United States (such as the European Union or New Zealand), the conversion will be run through a remote connection on a computer in your office. You will be required to set aside a computer for the duration of the conversion process so it can be used by conversion staff. It cannot be used as a general workstation during that time.
Volume Discounts:
Volume data conversion discounts are available to dental organizations having multiple data conversions (distributors excluded). Please confirm discounts with a conversion specialist. All conversion discounts must be approved by Open Dental management. 
First 3 Data Conversions Full price.
4 – 7 Data Conversions $100 discount from full conversion price (if base fee greater than $300).
8+ Data Conversions $200 discount from full conversion price (if base fee greater than $300).

 

Open Dental Software 1-503-363-5432