If you need to convert from another dental software, we provide data conversions, conversion of scanned documents and patient pictures, and other services. For more information, please contact a conversion specialist at 503-363-5432 or email@example.com. Our conversion department is generally available Monday - Friday, 8 a.m. - 4 p.m (PT).
Data Conversion: Converts data from another software to an Open Dental database. The data that converts varies by software. See Data Conversion Fees for a breakdown.
Scanned Document (Image) Conversion: Converts scanned documents and patient pictures; it is not included in a data conversion and has a separate fee. It does not include x-rays. Image conversions only occur after a final data conversion. See Image Conversions for a breakdown.
Payment: The first month's support fee and final data conversion fee must be paid BEFORE the date of the final conversion. Call us at least 3 days prior to the conversion date to make a payment. We accept payment via credit or debit card. To pay by check, you can pre-arrange to have a statement sent to you.
The conversion fee is separate from the support fee, so you can receive a conversion without signing up for support (e.g. if you need to convert from an old practice management solution that is no longer functional, such as in the case of a legal dispute for a retired doctor.)
Q: What happens to my conversion data after the conversion is complete? A: By default, we retain a copy of test and final conversion data in a secure and encrypted location for approximately two months so we can provide assistance to customers if issues arise. Once two months have passed, the data is permanently deleted.
If you would like to increase or shorten the length of time data is retained, please notify us in writing (email). Also see our Business Associate Agreement.
Saturday Hours: Additional $400 flat fee, if done during our scheduled hours on Saturday. Otherwise, it will be double the quoted conversion fee, if after hours.
Outside of our Regular/Saturday Hours: This would cost double the quoted conversion fee (that we provide to you after you complete your test conversion). We do not provide conversion services on US Holidays.
Saturday Hours: 7:00 am – 3:00 pm Pacific Time, not including holidays
Regular Conversion Business Hours:
Mon. through Fri., 8:00 am – 5:00 pm Pacific Time, not including holidays
If you have data sharing restrictions in your country, there will be an additional fee of $200 (USD) due to the complexity involved when running a data conversion remotely.
If you reside in a country outside of the United States and your country has privacy regulations that forbid the transfer of patient data to the United States (such as the European Union or New Zealand), the conversion will be run through a remote connection on a computer in your office. You will be required to set aside a computer for the duration of the conversion process so it can be used by conversion staff. It cannot be used as a general workstation during that time.
Volume data conversion discounts are available to dental organizations having multiple data conversions (distributors excluded). Please confirm discounts with a conversion specialist. All conversion discounts must be approved by Open Dental management.
First 3 Data Conversions
4 – 7 Data Conversions
$100 discount from full conversion price (if base fee greater than $300).
8+ Data Conversions
$200 discount from full conversion price (if base fee greater than $300).