Alerts

In the Main Menu, click Alerts.

The Alert menu option notifies the logged-on user of new alerts they are subscribed to. When there are new, unread alerts, the Alert menu item highlights yellow and indicates the number of active alerts.

Also See:

Hover over an alert to see additional options. The options vary depending on the alert.

Example Alert Category/Type Description Action Needed
"Open Dental Service Error" All/Generic General alerts from Open Dental (tips, new features, update notifications). Informational. No action needed.
"Pending Online Payments: 4" All/Online Payments Pending Notifies user that there are pending online patient payments that need processed in Open Dental. Process payments using the steps outlined on Online Patient Payments.
"Radiology Orders: 2" All/Radiology Orders Alerts the logged-on EHR provider of upcoming radiology orders needing approval (mark CPOE). Approve orders in the Radiology Order List.
"Patient would like a callback regarding this appointment: Sally Smith on 12/11/2017" eServices/Patient Requests Callback Notifies user about patients who have requested a callback about an eConfirmation. Click Open Appointment to open the Edit Appointment window. Alert is deleted once the appointment confirmation status is no longer Not Accepted, or if the appointment is no longer scheduled.
"The Web Sched New Pat feature now asks patients questions to verify patient information..." eServices/Web Sched New Patient General informational alerts about the Web Sched New Patient eService. Informational. No action needed.
"New WebSched Appointment: 11/22/2017 2:00:00 PM" eServices/Web Sched New Pat Appointment Created Alerts user of appointments that have been scheduled by new patients via Web Sched New Patient. Click Open eServices Web Sched New Pat Appointment to view the appointments in the Web Sched Appointments Report.
"Number Barred From Texting: Changed Text Message OK to No because the carrier responded that this number is invalid..". eServices/Numbers Barred from Texting Notifies user of wireless phone numbers that have rejected text messages. These patients' Text Message status automatically changed from OK to No. Informational. No action needed.
"The number of current MySQL connections has exceeded half the number of maximum connections allowed." All/MySQL Maximum Connection Issues Alerts user that the MySQL server has more than half of the allowed connections. Click More Details to view information about the current connections, issues that can result when the maximum amount of connections are exceeded, and how to increase the number of connections.
"New WebSched Appointment: 11/22/2017 2:00:00 PM" eServices/Web Sched ASAP Appointment Created Alerts user about appointments that have been scheduled using Web Sched ASAP. Click Open Web Sched Appointments to view the appointments in the Web Sched Appointments report.
"eConnector services are being run on these computers:" eServices/Multiple eConnectors Notifies user that multiple computers are running an instance of the eConnector. Only one computer should run the eConnector. Contact Support for assistance in finding the correct eConnector computer.
"eConnector Down: eConnector needs to be restarted" eServices/eConnection Down Notifies user that the eConnector is down. See General Services Troubleshooting.
"eConnector Error" eServices/eConnection Error Notifies user when the eConnector has an error. See General Services Troubleshooting.
""OpenDentalService Down. No instance of Open Dental Service is running."" eServices/eConnection Error Notifies user when the OpenDentalService is down. See Service Manager (Add/Edit a Service).
"DoseSpot Provider Registered: User automatically assigned." eRx/DoseSpot Provider Registered Shows the User ID for the assigned user. Informational. No action needed.
"DoseSpot Provider Registered: Select user to assign ID." eRx/DoseSpot Provider Registered Appears when multiple users are assigned to one provider, or there are no users assigned. Open the DoseSpot Assign User ID Window. Use the dropdown menu to assign a user.
"DoseSpot Clinic Registered: Clinic Name has been registered." eRx/DoseSpot Clinic Registered Notifies user that a clinic was successfully registered. Informational. No action needed.
"New WebSched Appointment: 11/22/2017 2:00:00 PM" eServices/Web Sched Recall Appointment Created Alerts user about appointments that have been scheduled using Web Sched Recall. Click Open Web Sched Appointments to view the appointments in the Web Sched Appointments report.
Clinic Feature Changed, you may need to restart the eConnector if you are subscribed to eServices eServices/Clinic Feature Changed Alerts user to restart the eConnector when turning Clinics on/off. Restart the eConnector.
"Multiple OpenDentalServices" eServices Alerts users that multiple OpenDentalServices are running on a single database. Go to the Service Manager and stop excess services.
"Unread WebMail" WebMail Alerts logged in Provider users of unread WebMail messages. Click to view WebMail inbox.
"4 consecutive failed email sends detected. 07/12/2019 11:37:00 AM" eServices Alert will display if Emails have failed to send more than three times. Shows number of messages effected and time of last failure. Informational. No action needed.

Troubleshooting

If you receive an alert, the OpenDentalService is not running, make sure OpenDentalService.exe is installed in the Service Manager.

When using Clinics, only alerts for the currently selected clinic show, and only when the logged on user is subscribed to the alert category.