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Customer Announcements

Below is an archived list of recent customer announcements.

04/26/2024 - As of 10:00 AM Pacific Time - DentalXChange users may be experiencing issues sending electronic statements. DentalXChange is aware of the issue and working on a resolution. Issue resolved as of 4/29/2024 1:00 PM Pacific Time.

04/04/2024 - We will be conducting routine server maintenance today, April 4th, starting at 7 PM Pacific Time. Some services may be unavailable during this time.

02/22/2024 - Change Healthcare has been hit by a cyberattack and has been down for the past two days. This is affecting all of their services. There is no ETA on when Change Healthcare is expected to be fully functional again. To switch to a different clearinghouse, see our Clearinghouse List.

02/22/2024 - The Change Healthcare cyberattack is also affecting many pharmacies across the US. Electronic prescriptions may not go through or may error out. Providers may need to try sending prescriptions to another pharmacy.

02/23/2024 - EDS is currently experiencing connectivity issues with claims, attachments, eligibility requests, and ERA delivery. Users may receive an error when attempting to use these services. There is no ETA on when these issues will be resolved.

02/21/2024 - We will be conducting server maintenance this Thursday, February 22nd, from 6 PM to 8 PM. Some services may be unavailable during this time.

12/1/2023 - The 2024 CDT Codes and the 2024 ADA Claim Form are available in versions 23.2.27 and greater. See Procedure Code Tools for details.

01/19/2023 - We will be performing server maintenance today, January 19, starting at 8:00 PM Pacific Time. The Open Dental Forum will be unavailable during this time.

01/15/2024 - Due to inclement weather affecting our area, you may experience longer than normal wait times when contacting Open Dental Support on January 15, 16, 17, and 18.

10/06/2023 - Effective Tuesday, October 10th, 2023, DoseSpot will require two factor authentication for all users who access the DoseSpot Admin Console. For details, see the DoseSpot Notice.

10/13/2023 - As of 6:00 AM Pacific Time - Software updates are currently unavailable. Open Dental is aware of the issue and working on a resolution. Please try again later. This issue has been resolved as of 4:30 PM Pacific Time. Softwares updates are now available

10/11/2023 - We will be conducting server maintenance today, October 11th, at 5:30 PM. Some services may be temporarily unavailable during maintenance.

10/09/2023 - We will be performing server maintenance Monday, October 9, 2023 between 7 PM and 8 PM Pacific Time. Software updates and DoseSpot eRx Registration will be unavailable during this time.

09/22/2023 - We have received multiple reports that agents and representatives of NexHealth, a third-party company, have been contacting Open Dental customers using aggressive and deceptive sales techniques. NexHealth is not partnered with Open Dental.

09/18/2023 - eClipboard is no longer supported on Windows tablet devices. Please see Tablet Devices for compatible options.

08/31/2023 - Integrated Texting customers who have not successfully completed Carrier Registration will no longer be able to send text messages. This is being done to prevent charges for undeliverable messages. To continue sending text messages complete Registration with Carriers.

08/18/2023 - We will be conducting server maintenance, today, August 18th, from 2:30 PM to 3:00 PM Pacific Time. The Secure Email service will be unavailable during this time.

08/15/2023 - We will be conducting server maintenance, today, August 15th, from 5 PM to 6 PM Pacific Time. The Open Dental Forum and Support Web Chat will be unavailable during this time.

08/14/2023 - The Open Dental API will be unavailable for maintenance, tonight, August 14th, from 6 P.M. to 8 P.M. Pacific Time.

07/20/2023 - If you are an Integrated Texting user and you have noticed your text messages are not being delivered, it is likely because your practice has not registered its texting Brand or the registration process was incomplete. Due to regulations put in place by mobile carriers, all practices must register their texting Brand. If you are experiencing this issue, please contact Open Dental Support for assistance.

06/30/2023 There was an issue with our Secure Email system where sent messages were delayed and responses were not making it back to the office. This issue is now resolved.

05/15/2023 - CareCredit will be performing planned maintenance on Tuesday, May 16, 2023. There is an expected outage from 12:00 AM EST to 5:30 AM EST.

05/12/2023 - On 06/01/2023 the fee for outgoing SMS (text) messages is increasing from $0.04 to $0.05 for U.S. Integrated Texting Customers. Customers who have registered their texting Brand will receive a new $0.01 per message discount, so the majority of customers will not see their price change at all. The registration process is free and usually only takes a few minutes to complete. Open Dental is faced with steep price increases from mobile carriers intent on putting barriers in place for texting outside of officially registered texting Brands.

05/01/2023 - As of 11:30 AM Pacific Time - Integrated Texting users may experience issues sending text messages. Some text messages sent to Verizon Wireless numbers are failing due to carrier-specific network settings. Open Dental is aware of the issue and working with carriers on a resolution.

05/01/2023 - Open Dental will be conducting server maintenance today from approximately 2 PM - 5 PM Pacific Time. Some services may be unavailable at this time.

04/06/2023 - Issue resolved as of 10:35 AM Pacific Time. As of 7:05 AM Pacific Time - NewCrop eRX users may currently be experiencing issues sending controlled substances. NewCrop is aware of the issue and working to resolve it. Please try sending prescriptions again later.

03/02/2023 - 09:30 AM Pacific Time - This issue has been resolved and DentalXChange services can continue as normal. 5:00 AM Pacific Time - DentalXChange users may receive an "Index out of range" error when attempting to send e-claims. Users can still create claims, but will need to try again later if receiving the error when sending. DentalXChange is aware of the issue and working to resolve it.

03/01/2023 - Update as of 2:20 PM Pacific Time - Providers who are able to access DoseSpot may also experience issues sending prescriptions for controlled substances. As of 12:30 PM Pacific Time - DoseSpot users may be experiencing some slowness when accessing eRx. DoseSpot is aware of the issues and working to resolve them.

02/28/2023 - We are open today, but there may be delays due to local weather conditions in Salem, Oregon. Emergencies will be given priority.

02/28/2023 - Issue resolved as of 12:55 PM Pacific Time. 8:45 AM Pacific Time - NewCrop users may experience issues opening eRx if using new diagnoses. NewCrop is aware of the issue and working to resolve it.

02/27/2023 - DentalXchange has been experiencing issues with claim attachments since 02/17/2023, resulting in "Operation Failed" errors. Open Dental was notified on 02/27/2023 that DentalXchange has reverted the changes causing these errors. Existing claims that need additional attachments may or may not work. If users get the "Operation Failed" message, they should delete and recreate the claim. No further fixes are coming from DentalXchange.

02/23/2023 - We are open today, but there may be delays due to local weather conditions in Salem, Oregon. Emergencies will be given priority.

12/01/2022 - The 2023 CDT Codes are available in versions 22.2.43 & 22.3.14 and greater. See Procedure Code Tools for details.

11/10/2022 - We will be performing server maintenance on Saturday, November 12th beginning at 3pm. Some services may be unavailable during this time.

10/26/2022 - On 10/20/2022 iOS eClipboard users notified Open Dental Support of problems sending forms to the eClipboard device. This problem has been resolved in eClipboard iOS version 1.7.38. Users will need to update eClipboard on each device, as well as update Open Dental to version 22.2.49 or 22.3.19 or greater. See the iOS Forms Workaround, noted at the bottom of eClipboard: Workflow.

09/30/2022 - Gmail users may require an update to Open Dental version 22.1.61, 22.2.41, or 22.3.10 or greater by October, 3rd 2022. Users who already have a Gmail account set up in Open Dental may continue sending emails without updating. Users who make changes to Gmail accounts (e.g., changing their Gmail password) or are setting up a new Gmail account in Open Dental must update in order to authenticate their Gmail account.

09/20/2022 - DoseSpot, one of Open Dental's integrated eRx providers, made a change on Sunday 09/18/2022 that breaks the integration for users of Open Dental for versions 21.1 and earlier. Users must update to 21.2 or greater (the latest stable version of 22.2 is recommended) to continue using DoseSpot. We apologize for the unintended disruption.

10/20/2022 10:00 AM - eClipboard users may experience problems when sending patient forms to the eClipboard device via the Kiosk Manager. Our team is currently working on a solution. We will update this announcement when the problem is resolved.

10/7/2022 Issue Resolved. 7:30 AM Pacific Time: DentalXChange/ClaimConnect users may experience intermittent errors when sending claims. DentalXChange is aware of the issue and working to resolve it. Users can try sending claims again later.

08/17/2022 - Issue Resolved: 2:45 PM Pacific Time. DentalXChange is currently experiencing an outage due system maintenance issues. Please try again in an hour.

08/05/2022 - The Open Dental Mass Email features was suspended in July of 2022 due to patient spam reports, in the interest of protecting our customers’ reputations. We are working on a double opt-in feature to possibly return this feature in the future. There is no estimate on when the feature will be available, but it is a priority. We want to make sure that patients appreciate the emails they get from providers.

07/29/2022 We will be performing server maintenance on Sunday, July 31st, beginning at 6 pm. Open Dental Mobile, Web Forms, and the Reseller Portal will be down for approximately one hour.

07/13/2022 - The Mass Email feature in Open Dental (including Birthday Messages) has been disabled for all users, regardless of version. We made this decision after a significant number of spam reports were submitted by patients who had received unwanted marketing emails from practices. We feel that, for now, the negative repercussions of perceived spam outweigh the benefits of mass marketing emails. Users attempting to send mass email will receive an error message.

06/27/2022 DoseSpot users may have experienced an error when prescribing. This issue has been resolved by DoseSpot.

06/24/2022 DentalXChange users may have experienced errors when sending claims with attachments since 6/24. DentalXChange has resolved this issue as of 6/27.

06/01/2022 - Open Dental Beta 22.2 is now available. eServices features are currently under maintenance and will be available soon. If you are using eServices in production, do not update to beta at this time.

03/22/2022 - Issue Resolved: DentalXChange is currently experiencing server issues. This affects claims, ERAs, and payment processing. There is no ETA. Please try again at a later time.

03/11/2022 - 7:30 AM PT, Open Dental Cloud users may receive an error preventing them from connecting. We are aware of the issue and are working to resolve the problem as soon as possible. Resolved 03/11/2022 8:30 AM PT.

2/24/2022 12:00 PM PT DoseSpot has resolved issues with Clinic Favorites Lists. A default favorites list was pushed out to all offices. Customers who know a specific date when their favorites list was correct can contact Open Dental support to have their Favorite List restored as of the specified date. Offices can now make changes to their Favorites Lists again.

2/10/2022 As of 7:30 AM PT Some customers using integrated texting may see some messages being marked as failed. We are currently looking into this issue and will update this announcement as more information is available. Resolved 2/15/2022 10:00 AM PT.

02/01/2022 - Open Dental HQ recently switched email systems. Due to the switch, some emails that we intended to send between January 18th and February 1st, 2022 silently failed. Our team is working to re-send emails or handle any resulting issues.

02/01/2022 - We have received reports that Legacy eRx is not synchronizing prescriptions back to Open Dental. Prescriptions are still writing out normally. Users experiencing this issue should update to Version 21.3.45 or 21.4.21 or greater.

01/06/2022 - DentalXChange reports experiencing a major outage as of 12:20 PM Pacific Time (includes ClaimConnect claim support and PayConnect credit card processing). This has been an issue since early this morning. They are working on the issue and there is no ETA. We will update this announcement as we know more. Resolved 01/07/2022 8:00 AM PST

12/27/2021 - Open Dental expects to be understaffed Monday, 12/27 through Thursday, 12/30 due to local snow and ice. We are still open and taking calls, but there may be a delay for non-emergency calls.

12/14/2021 - Regarding Log4j Vulnerability:
The local Open Dental application is not vulnerable to Log4j as it is a desktop application that does not use Java. Open Dental has determined that none of our public services use systems affected by the Log4j vulnerability.

12/02/2021 - The 2022 CDT Codes will be available in Version 21.2.47 or 21.3.22 or greater.

12/02/2021 - We will be performing server maintenance on Saturday, December 4th at 11 am. Some services, such as updates and some web pages, will be unavailable during this time.

11/30/2021 - Effective January 1, 2022, Open Dental’s monthly ‘Software Support’ fee will increase by $10 per month to partially offset our increased costs over the last several years. Customers in their initial 12-month contract period will remain at their current rate until the end of the contract period, when their Software Support fee will drop to the then current reduced rate published on our Fees page. Other service prices (such as eServices and Conversions) are not changing at this time.

10/14/2021 - Open Dental is looking for practices currently using version 21.3 to become limited beta testers for Secure Email. The first 10 practices to sign up will receive Secure Email free for 3 months. Email eservices@opendental.com.

11/05/2021 - Some recent Open Dental Statements were mailed out with an incorrect return address. Any payments returned to this address will be re-routed to Open Dental. If you are returning your payment via mail, please mail it to:
Open Dental Software
3275 Marietta St SE
Salem, OR 97317

07/12/2021 - New installations of the Open Dental Trial Version will use MariaDB beginning 07/14/2021. Existing Open Dental installations will continue to use MySQL. See MariaDB and Questions & Answers on the Trial Version for details.

09/07/2021 - eService users may experience a delay in outbound text messages. Our text messaging provider is aware and is working on a solution.

8/30/2021 - 2:48am PST - UPDATE: DoseSpot customers may receive an error stating "Error posting medication: ..." when launching DoseSpot. DoseSpot is currently looking into this issue. We have implemented a fix to patch this error until DoseSpot is able to resolve the issue. If you are experiencing this error, please update to the latest stable version of Open Dental. Some prescriptions may not synch from Open Dental to DoseSpot until DoseSpot fixes the issue.

07/26/2021 - DoseSpot eRx is down. Users may receive an error or experience extreme slowness when launching DoseSpot. DoseSpot is aware of the issue and is working on a solution.

05/24/2021 - As of 3:30 PM PT, the eClipboard feature is down and we are working to get it fixed as soon as possible.

04/16/2021 - We will be performing server maintenance on Saturday, April 17th, for 20 minutes between 8 am and 12 pm Pacific Time. Users may experience disruptions searching the user manual and website during this time.

04/15/2021 - DoseSpot will be temporarily unavailable on Thursday, April 15th 2021 beginning at 9:00 pm Eastern Time.

04/08/2021 - As of 4:30 PM PT, Dental Exchange Claim Service is down and not receiving claims with no ETA, check the Dental Exchange website or call them for updates.

03/27/2021 - DoseSpot will be temporarily unavailable on Sunday, March 28th 2021 beginning at 9:00 pm EDT.

03/25/2021 - 12:50 pm Pacific Time - Issue Resolved: Legacy eRx issues with slowness and errors have been resolved. Users can submit electronic prescriptions again as normal.

03/25/2021 - Legacy eRx users may experience slowness or a "Server 503" error when prescribing. Legacy has identified the issue is on their end and are currently working to resolve the errors. We do not have an ETA at this time. Please continue to try and submit prescriptions at a later time until the issue is resolved or follow your state's workaround for technology failures for prescriptions.

03/22/2021 - Issue Resolved: eClipboard and OD Mobile had an issue with push notifications to Apple products last week through 8:57 am PDT today, Monday 3/22. Issue was completely caused by an Azure internal bug. We share your frustration and are implementing a secondary push service.

03/15/2021 - eClipboard and Open Dental Mobile users should refrain from updating to Version 21.1 (beta) at this time.

02/08/2021 - Mass Email will be unavailable for approximately 15 minutes due to server maintenance on Monday, February 8th at 6:30 pm.

01/15/2021 - The latest Open Dental User Newsletter has been released. See company announcements, new feature highlights, tips and tricks, and more.

11/17/2020 - Thunderstorms have caused power outages for many of our employees working from home, resulting in higher-than-usual call volumes. We appreciate your patience.

09/08/2020 - A large wildfire is burning just a few miles from Open Dental Headquarters in Salem, Oregon. Some of our staff have had to evacuate their homes. Thick smoke has caused breathing issues for others. Expect delays on incoming support calls through the end of the week, September 8th - 11th. We are still staffed, just at lower levels: we have 48 staff out and another 28 on altered schedules Wednesday, September 9th.

05/28/2020 - See our Covid-19 Updates Q&A page.

05/01/2020 - The ADA has provided a COVID-19 Patient Screening Form to use as you re-open your practices. This is available as a Sheet in Open Dental in versions 19.4.40 (Stable) and 20.1.18 (Beta) and greater. Please update your software to use this sheet

02/05/2020 - Some services, including eServices and Open Dental updates, will be unavailable during maintenance Sunday, February 16th beginning at 11 a.m.

02/07/2020 - 8:52 AM PST - We were notified by DoseSpot at 6:45 AM PST today that due to a server issue, some providers may receive a "Single Sign On" error or a "500 Site Maintenance" error when trying to access DoseSpot. They are not currently able to provide us an ETA on having this issue fixed. As more information is provided to us, we will update this announcement.

12/19/2019 - At approximately 5:00 PM PT we will be performing a server upgrade that will prevent access to a small number of our web pages, in addition to attempts to update the Open Dental software. This is only expected to last about 30 minutes. If you experience an error navigating to one of our web pages or updating your software, please try again later.

10-18-2019 - DoseSpot users accessing eRx via Mobile Web on an iOS 13 mobile device will be unable to prescribe. This is due to the latest iOS update. Apple is aware of the issue and is working on a solution. In the meantime, users can still prescribe via desktop or with another type of mobile device.

08-26-2019 - There has been a recent wave of Ransomware attacks. Ensure your Backups are up to date and that you have developed a network security plan with your IT.

09-19-2019 - We are aware of issues with multiple phone carriers nationwide which may be affecting inbound calls. If you are unable to reach us, please feel free to Chat or email us (service@opendental.com) for a call.

07-26-2019 - We will be performing server maintenance on Saturday, July 27th beginning at 8 a.m. Pacific Time. Users may experience disruptions in webforms and eServices during this time.

07/01/2019 - On July 1st, 2019 between 5 and 6 PM PST, several Open Dental services will be down. These include but are not limited to Open Dental Updates, Query Examples Page, Dose Spot registration and the Conversions information webpage.

06/07/2019 - Dosespot eRx issues have been resolved. Please contact support if you are still experiencing any further disruptions.

5/9/2019 - PatientXpress / HRDSq Issue. Fix in progress and should be released in 'about 20 minutes' as of 9:50 AM PatientXpress / HRDSq may cause your Open Dental to crash and not be open (it can be fixed without data loss).

05/03/2019 - Open Dental will be performing server maintenance on Friday, May 3rd at 6pm Pacific Time. You may notice a disruption in services during that time.

02/08/2019 - For customers who white-list URLs and eService server addresses, we have updated the server address for Open Dental updates. Please white-list the following URL: https://opendentalsoft.com:1943/WebServiceCustomerUpdates/Service1.asmx

01/15/2019 - Windows has released a fix for the error below. See:

01/09/2019 - URGENT WINDOWS 7/Server 2008 UPDATE ISSUE: While not related to Open Dental, we have had multiple customers today have their networks brought down by an apparent Windows 7 update. We would advise that you not update Windows 7 (appears to affect Windows Server 2008 R2 also) until Windows comes out with a fix. The update may bring down your network shares, which causes major issues. Call us if this happened to you and we can help you set up a temporary local AtoZ folder as described below.
Here is a link to article from The Register: https://www.theregister.co.uk/2019/01/09/windows_7_network_broken/

12/07/2018: For those few customers who white-list URLs and server addresses:
We are adding (and will continue to add) more redundancy to our eService servers that customer systems communicate with. Most customers do not need to take any action as this expansion will be invisible to users. However, if you have advanced rules on your network equipment that limit who your servers can communicate with, you will need to add more rules to handle new servers and/or ports. See Ports and IP Addresses for eServices.

12/01/2018 - 2019 CDT Codes are available in version 18.2.47 or 18.3.26 and greater. See Update CDT Codes.

8/8/2018: Expanded hours of operation! We will be open each Sunday from 7 a.m. to 11 a.m. PDT.

8/2/2018: Open Dental User Newsletter published. See company announcements, new feature highlights, tips and tricks, and more.

8/31/2018: Open Dental support will be available on Monday, September 3 (Labor Day) from 6 a.m. to 3 p.m. PDT.

8/24/2018: All texting services are restored. Delayed messages should be received throughout the day.

06/29/2018: DentalXChange customers may experience delays when sending claims or processing payments. They are working to resolve the issue.

3/28/2018: XWeb/OpenEdge/XCharge and PayConnect customers must update to the most recent stable version of Open Dental by April 2018 to continue using these services.

3/2/2018: E-Claims customers may see an error when sending e-Claims: "Error: The request was aborted: could not create SSL/TLS secure channel." Update to the most recent stable version.

New Year, new tasks! Visit our Start of a New Year page for any set up steps you may need to complete as 2018 begins.

12/13/2017: Multiple Canadian Fee Guides are now available for import. See Canada - Fee Guides.

11/27/2017: 2018 CDT Codes are available in version 17.2.36 or 17.3.22 and greater. See Update CDT Codes.

10/19/2017: The October 2017 Open Dental User Newsletter has been released. See company announcements, new feature highlights, tips and tricks, and more.

9/6/2017: With the approach of Hurricane Irma, we encourage our customers in Florida and affected areas to make backups of their database and images, then store the backup in a secure off-site location. You may also want to take the server off-site. Please contact support if you need assistance.

8/23/2017: 10:22 am: DentalXChange issues are resolved.

8/1/2017: Open Dental will be staffed for emergencies only all day on August 21 and will be closed 10 am to 11 am. Our Salem, Oregon Headquarters is located in the FIRST medium to large city in the eastbound path of totality for the solar eclipse. Local authorities are predicting total traffic system failure. We are expecting the population of our city to double from 300,000 to 600,000+ that day. Our staff may not be able to get to work.

7/31/2017: eRx: Some users are experiencing issues when sending prescriptions. Surescripts is aware of the issue and working to resolve it. Attempting to resend prescriptions may work. This issue was resolved at 11 am 7/31/2017.

6/2017: In version 17.1, Open Dental will require a minimum 1280 x 768 resolution which will increase window width by 256 pixels. Please evaluate your monitors and determine if you need to upgrade. See Computer Requirements.

6/19/2017 12:17 pm: All eServices are temporarily unavailable for all users. We are currently working to fix this issue. Thank you for your patience.

5/14/2017: On Wed. 5/16, Open Dental will conduct server maintenance and as a result you may be unable to update or check our bug tracker. Estimated down time is between 4:30 pm and 6 pm. If you need update assistance during this time, contact support.

5/2/2017, 12:13 pm: DentalXChange customers may experience delays when sending claims and requesting benefits due to a down DentalXChange server. They are working to resolve this issue.

4/24/2017: Webroot Antivirus was incorrectly identifying Open Dental as a threat. See Virus Protection for the solution.

4/7/2017, 10:04 am (PST): Integrated Texting is now restored and working as expected.

4/7/2017, 9:52 am (PST): Integrated Texting is currently down. We are working to resolve the issue.

4/5/2017, 11:50 am: Inbound text messages are now working as expected. We are working to restore incoming messages sent between 7pm, 4/4/17 and 10:30 am, 4/5/17 (PST).

4/5/2017, 10:55 am: Some of the Integrated Texting issues have been resolved. Please check back for updates.

4/5/2017, 9:45 am: Some customers using Integrated Texting have not been receiving text messages from their patients. We are currently investigating this issue.

3/31/2017: eServices will be temporarily down starting at 3 pm PST, for at least 5 minutes and up to 24 hours. Outgoing texting will still work, but incoming text messages will be delayed until services are restored. The hosted Patient Portal, Web Forms, Web Sched Recall, Web Sched New Patient Appts, and Mobile Web will also not work until services are restoredd. We will update this message as updates are known.

2/6/2017: eRx is currently experiencing delays. There is currently no estimated time of resolution. 3:04 pm: All services should be back up and running.

2/1/2017: EPCS users may experience delays receiving text messages. T-Mobile is working on this issue.

1/30/2017: Some services may be down on Saturday, February 4th for five hours beginning at 1:00 pm PST, due to server maintenance.

1/27/2017: Dropbox should not be used until version 17.1 or greater. See Store Images in Dropbox for details.

1/27/2017: 2017 fee guides for NBDS, ACDQ, CDSS, BCDA, NSDA, HSO, and ODA are available. See Canada Fee Schedules.

1/13/2017, 1:18 pm: DentalXChange is experiencing issues when sending electronic statements, resulting in an error message. They are working to resolve this issue.

1/8/2017, EPCS: The OTP for eRx issue has been resolved.

1/6/2017, EPCS: T-Mobile customers may experience delays in receiving One Time Passcodes for eRx.

1/4/2017: We are moving the eServices host server late afternoon on Wed., 1/4. We expect a seamless transition however eServices may experience issues into the evening.

1/4/2017, 9:22am: Our facility was evacuated for a gas leak. We were out of facility for about one hour. We are taking calls, but there will be delays as we try to call back all of the customers that called during the evacuation. Thank you for your patience.

1/4/2017: We are moving the eServices host server late afternoon on Wed., 1/4. We expect a seamless transition however eServices may experience issues into the evening.

1/3/2017: 2017 fee guides for NBDS, ACDQ, and ODA are available. See Canada Fee Schedules.

1/3/2017: Copying a fee schedule to itself will blank out the fee schedule. To avoid this issue, update your Open Dental version to 16.2.74 or greater, 16.3.40 or greater, or 16.4.9 or greater.

12/27/2016: Version 16.3 requires installation of .NET 4.5 and is not compatible with Windows XP or Windows Server 2003.

12/18/2016: 2017 ODA fee schedules are available. See Canada Fee Schedules.

12/15/2016: EPCS users must enter usernames and passwords when writing a prescription.

11/28/2016: eRx users may experience timeouts. eRx is currently working to resolve this issue.

10/27/2016: Change Healthcare Medical users must update to version 16.2.62 and install .NET Framework 4.5 by November 1, 2016 to retain claim sending and reporting functions. Otherwise, an error message will appear when Electronic Eligibility is requested and reports are run. This change is a result of Change Healthcare's increased security requirements.

10/21/2016: Integrated texting experienced technical difficulties and the issues have been resolved.

10/21/2016:: X-Charge experienced a duplicate charge issue which has been resolved. However, any VISA charges processed through X-Charge on October 18th, 2016 are subject to duplicate charges appearing on the patient's credit card statement. TransFirst is working hard to get the transactions reversed. The charges will not show as duplicates in Open Dental or on your X-Charge portal.

The duplicate charges have been voided by X-Charge, but they will still appear on the patient's bank statement. Patients should not dispute the charges themselves. If a patient calls to dispute the charge, please inform them that a reversal should occur very soon.

10/11/2016, 12:14 pm: eRx issues have been resolved.

10/11/2016, 11:20 am: eRx has reported many users experiencing connectivity issues. A resolution for this issue is currently in progress.

10/11/2016, 11:25 am: Our phone issues have been resolved, thank you for your patience.

10/10/2016: eServices may be down for a few hours for maintenance on Saturday, 10/15, at 9 am.

9/12/2016: Version 16.3 requires installation of .NET 4.5 and is not compatible with Windows XP or Windows Server 2003. If you are using these, you will need to update your operating system if you wish to update to 16.3. Otherwise, remain on 16.2.

8/22/2016: On Saturday, 8/27, some customer services will be unavailable due to server maintenance beginning at 3 pm PDT.

8/16/2016: eRx: Some providers are reporting an 'Communication Failure' error when sending a controlled substance and using text messaging for OTP. Please use another method until the issue is resolved. If you receive this error with another OTP method, please contact us.

8/3/2016: 2016 is the last year to begin participation in the Medicaid EHR Incentive Program. See Open Dental EHR.

7/21/2016: Ontario NIHB fee guides are now available. See Canada Fee Schedules.

7/18/2016: Integrated texting is currently experiencing technical issues. We are working to resolve the problem.

7/18/2016: eRx: If you receive a TFA error, please contact technical support.

7/5/2016: Version 16.1 has been EHR certified. See Open Dental EHR.

7/5/2016: Dental XChange issues have been resolved.

6/30/2016: eRx EPCS issues have been resolved.

6/29/2016: Dental XChange is currently experiencing issues and are workign to resolve them.

6/28/2016: eRx is reporting that some providers are having issues with EPCS. They are working to resolve the issue.6/30/2016: The EPCS issues with eRx have been resolved.

6/23/2016: eRx customers: Surescripts connectivity issues are resolved. Any failed e-prescriptions need to be retransmitted. Check the eRx Status page to identify failed transmissions. Providers do not need to do reported missing Rxs.

6/23/2016: eRx customers: Surescripts has notified us that they are experiencing performance issues that may result in scripts failing. Check the eRx Status page to find scripts that need to be resent. Surescripts is working to resolve this issue.

5/12/2016: For Saskatchewan, CDSS, NIHB and SSHB fee guides are available. For Alberta, DASP and NIHB fee guides are now available. See Canada Fee Schedules.

5/9/2016 1:25 PM: ClaimConnect issue: Some customers are reporting an issue sending claims with Claim Connect through Open Dental. We are currently investigating the issue, and will update our website as soon as we have more information.

5/2/2016: eRx users may have noticed duplicate prescriptions were being transmitted to the pharmacy. The issue is resolved and only the intended Rx is being sent. Some prescriptions may have delayed in reaching the pharmacy.

4/7/2016: eRx has had multiple reports of clients who are unable to connect or experiencing slowness. The issue is being investigated.

4/6/2016: For all eRx issues (identfy proofing, passwords, support, signup) contact Open Dental Support. DO NOT contact Verizon directly.

4/5/2016: 2016 is the last year to start participation in the EHR Incentive Program (Medicaid). See Open Dental EHR for eligibility information.

4/1/2016: To sign up for eRx, contact support and schedule a setup appointment. See Electronic Rx.

4/1/2016: Healthy Smiles Ontario and British Columbia Pacific Blue Cross fee guides for 2016 are now available. See Canada Fee Schedules.

3/30/2016: Integrated texting has been added for Puerto Rico and Australia. See Integrated Texting.

1/21/2016: We have been notified by many customers that Demand Force/Intuit has called them claiming to be Open Dental's partner and with "Open Dental" showing on Caller ID. Open Dental is not associated in any way with Demand Force/Intuit and does not share your information for marketing purposes.

12/15/2015: In December 2015, Open Dental published its first newsletter. See Open Dental Newsletter.

12/15/2016: 2016 CDT codes available in version 15.3.37 and greater. See CDT Codes to update.

10/2015: e-Prescribing of controlled substances (EPCS) is now available. See Electronic Rx.

10/7/2015: CMS has released a new final rule that affects providers who attest for meaningful use through 2017. The intent of the rule is to simplify reporting requirements. See EHR Modified Stage 2 for more details about how the rule affects providers.

2015: Better Care Systems (Mike Dillon) is not associated with Open Dental and does not sell an EHR-certified version of Open Dental. 

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