COVID-19 Update for Open Dental Customers
We will continue to update this page as needed and as questions are asked.
The ADA came out with a screening form for patients. Is this form available in Open Dental?
Yes. The COVID-19 Patient Screening Form is available in Versions 19.4.40 and 20.1.18 and greater. For instructions and recommended work flow, see Dental Patient Screening Form.
Customer support wait times seem longer than usual
We are committed to very quick response times if you are down or have an urgent issue. Our average response time is about 90 seconds in this case. For normal support calls, it is often much longer. Here is why:
I have included some more details below for the curious.
New Customer Growth:
Hiring and Training:
Higher call volume
Is online training available?
Yes, Online Training is available and can be scheduled as normal.
Is on-site training available?
Yes, we are starting to do on-site customer training again with availability determined case-by-case as only some of our trainers are currently able to travel. We are happy to look into this option for your office, please give us a call if you are interested.
If I cancel my eService Bundle, will the price increase when I re-enable it?
No. If you cancelled your eService bundle for any reason and are re-enabling it, you will get the rate you were at before, as opposed to the possibly higher current rate. This will be true from April 2020 to December 2020.
How do I set up Teledentistry in Open Dental?
See our blog post: Teledentistry and Open Dental
Where can I record patient temperature?
Other resources that may help
- Older Questions -
Is your support center staying open?
Yes. Our staff remain committed and available to support you. See our Contact page for our current hours of operation.
If there are disruptions to our staffing due to illness or quarantine, we will adjust our support structure to best fit the staff and customer demand we have.
What is Open Dental doing to help offices during this time?
Your office may reduce or defer your monthly payments during this time. Please call us to make arrangements, we cannot process account changes over email.
What to expect:
What to do when you receive your bill:
Open Dental Software 1-503-363-5432