COVID-19 Update for Open Dental Customers
We are living through an incredibly challenging and unprecedented time. We have all been impacted by social distancing and other mandates that have changed the way we do business.
We have been truly touched by the supportive and encouraging messages we've received from our customers during this extraordinarily difficult time. We look forward to getting through this together, and for brighter times ahead. We will continue to update this page as needed and as questions are asked.
Is your support center staying open?
Yes. Our staff remain committed and available to support you. See our Contact page for our current hours of operation.
If there are disruptions to our staffing due to illness or quarantine, we will adjust our support structure to best fit the staff and customer demand we have.
What is Open Dental doing to help offices during this time?
Your office may reduce or defer your monthly payments during this time. Please call us to make arrangements, we cannot process account changes over email.
What to expect:
What to do when you receive your bill:
If I cancel my eService Bundle, will the price increase when I re-enable it?
No. If you cancelled your eService bundle for any reason and are re-enabling it, you will get the rate you were at before, as opposed to the possibly higher current rate. This will be true from April 2020 to December 2020.
Is training still available?
Online Training is still available and can be scheduled as normal.
We are not performing or scheduling any on-site training at customer locations until further notice.
How do I set up Teledentistry in Open Dental?
See our blog post: Teledentistry and Open Dental
The ADA came out with a screening form for patients. Is this form available in Open Dental?
Yes. The COVID-19 Patient Screening Form is available in Versions 19.4.40 and 20.1.18 and greater. For instructions, see Dental Patient Screening Form.
Where can I record patient temperature?
Other resources that may help
Open Dental Software 1-503-363-5432