Select the patient or their Authorized Representatives. In the Main Toolbar, click WebMail.

See Secure WebMail Feature.

Any user can compose a WebMail, but only a provider can send a WebMail. To set up WebMail, see Setup the Patient Portal.

Users will get an Alert when they receive webmail from a patient. An alert only shows if:

Note: Web Mail alerts specific to the logged-in user will display regardless of the user's alert subscriptions.

Patient must have the following entered on the Edit Patient Information before a WebMail can be sent:

Regarding Patient: Verify who the message is about. Click the dropdown to select a different family member.

From: Verify the From provider. By default it is the patient's primary provider. Click [...] to change.

Enter a Subject and a Message (required).

To include an attachment (e.g. a clinical summary), click Attach. You will be prompted to locate and select the file.

Click Send. If the From provider is logged-on to Open Dental, the message will be sent. If another user is logged-on, the provider's password is required. Enter the password, then click OK.

Once sent, the secure message is sent to the patient portal and an email notification is sent to the patient.

Preview Messages

To preview the email notification (not secure) and the secure WebMail, click the Preview Button on the WebMail Message Edit window.