In eServices Setup, click Patient Portal.

Patient Portal is hosted by Open Dental and available to all customers on support.

• See our Webinar: Patient Portal.
• Customize which features are enabled in Patient Portal Settings.
• To set up Patient Portal Invites, see Edit Rule.
• A practice email is required to send Patient Portal Invites.

URLs

URLs determine the web address patients will use to access the patient portal and/or make patient payments. Patients can go directly to the hosted URL (generated by Open Dental) or to the hosted payment URL.

Patient Facing URL: The web address given to patients to access the portal. It can be the hosted URL, or, you can use a page on your own website that redirects the patient to the hosted URL. This URL shows on the printout generated when granting access.

• Example: Patient facing URL https://www.opendental.com/login.html includes redirect code that sends the patient to the hosted URL https://www.patientviewer.com/?ID=abc123.
• Customize URL: Enter a custom URL that shows on printouts. Typically, this URL is a redirect that redirects back to patient portal.
  

Hosted URL: The patient portal URL generated by Open Dental and linked to your registration key.

• Navigate to URL: Click to open the URL in a browser.
• Copy to Clipboard: Click to copy the URL to the clipboard.
• Destination: Affects the Hosted URL.
  • Login Page: The Hosted URL will take patients to the Patient Portal Sign in page.
  • Make Payment: Adds &PAY=Y to the Hosted URL. The URL will then take patients directly to an area where they can make an online payment, without logging into the portal. Patients will still need to verify personal information and enter payment information. See Online Payment
• Clinic: Affects the clinic name listed in the header on the Hosted URL destination. Click the dropdown menu or [...] to select the clinic.

Notification Email for Secure WebMail

The notification email subject and message are used to create un-secure email notifications that alert a patient when a new Secure WebMail Feature is available in the patient portal.

The email address set as WebMailNotify in Email Setup will be used to send WebMail notifications.

• Subject: The subject of the email.
• Body: The email message itself. Make sure to include the tag [URL]; it will be replaced with a clickable link to the Patient Facing URL when the message is sent. This will allow patients to quickly access the patient portal login page to view the secure message.

  Example: The email message in the screenshot above will look like this:

  Please go to this link and login using your credentials. https://www.opendental.com/login.html

• Edit: Click to edit HTML of email message. See HTML Email for details on use.