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Customer Announcements

Below is an archived list of recent customer announcements.

10/19/2017: The October 2017 Open Dental User Newsletter has been released. See company announcements, new feature highlights, tips and tricks, and more.

9/6/2017: With the approach of Hurricane Irma, we encourage our customers in Florida and affected areas to make backups of their database and images, then store the backup in a secure offsite location. You may also want to take the server offsite. Please contact support if you need assistance.

8/23/2017: 10:22 am: DentalXChange issues are resolved.

8/1/2017: Open Dental will be staffed for emergencies only all day on August 21 and will be closed 10 am to 11 am. Our Salem, Oregon Headquarters is located in the FIRST medium to large city in the eastbound path of totality for the solar eclipse. Local authorities are predicting total traffic system failure. We are expecting the population of our city to double from 300,000 to 600,000+ that day. Our staff may not be able to get to work.

7/31/2017: eRx: Some users are experiencing issues when sending prescriptions. Surescripts is aware of the issue and working to resolve it. Attempting to resend prescriptions may work. This issue was resolved at 11 am 7/31/2017.

6/2017: In version 17.1, Open Dental will require a minimum 1280 x 768 resolution which will increase window width by 256 pixels. Please evaluate your monitors and determine if you need to upgrade. See Computer Requirements.

6/19/2017 12:17 pm: All eServices are temporarily unavailable for all users. We are currently working to fix this issue. Thank you for your patience.

5/14/2017: On Wed. 5/16, Open Dental will conduct server maintenance and as a result you may be unable to update or check our bug tracker. Estimated down time is between 4:30 pm and 6 pm. If you need update assistance during this time, contact support.

5/2/2017, 12:13 pm: DentalXChange customers may experience delays when sending claims and requesting benefits due to a down DentalXChange server. They are working to resolve this issue.

4/24/2017: Webroot Antivirus was incorrectly identifying Open Dental as a threat. See Virus Protection for the solution.

4/7/2017, 10:04 am (PST): Integrated Texting is now restored and working as expected.

4/7/2017, 9:52 am (PST): Integrated Texting is currently down. We are working to resolve the issue.

4/5/2017, 11:50 am: Inbound text messages are now working as expected. We are working to restore incoming messages sent between 7pm, 4/4/17 and 10:30 am, 4/5/17 (PST).

4/5/2017, 10:55 am: Some of the Integrated Texting issues have been resolved. Please check back for updates.

4/5/2017, 9:45 am: Some customers using Integrated Texting have not been receiving text messages from their patients. We are currently investigating this issue.

3/31/2017: eServices will be temporarily down starting at 3 pm PST, for at least 5 minutes and up to 24 hours. Outgoing texting will still work, but incoming text messages will be delayed until services are restored. The hosted Patient Portal, Web Forms, Web Sched Recall, Web Sched New Patient Appts, and Mobile Web will also not work until services are restoredd. We will update this message as updates are known.

2/6/2017: eRx is currently experiencing delays. There is currently no estimated time of resolution. 3:04 pm: All services should be back up and running.

2/1/2017: EPCS users may experience delays receiving text messages. T-Mobile is working on this issue.

1/30/2017: Some services may be down on Saturday, February 4th for five hours beginning at 1:00 pm PST, due to server maintenance.

1/27/2017: Dropbox should not be used until version 17.1 or greater. See Store Images in Dropbox for details.

1/27/2017: 2017 fee guides for NBDS, ACDQ, CDSS, BCDA, NSDA, HSO, and ODA are available. See Canada Fee Schedules.

1/13/2017, 1:18 pm: DentalXChange is experiencing issues when sending electronic statements, resulting in an error message. They are working to resolve this issue.

1/8/2017, EPCS: The OTP for eRx issue has been resolved.

1/6/2017, EPCS: T-Mobile customers may experience delays in receiving One Time Passcodes for eRx.

1/4/2017: We are moving the eServices host server late afternoon on Wed., 1/4. We expect a seamless transition however eServices may experience issues into the evening.

1/4/2017, 9:22am: Our facility was evacuated for a gas leak. We were out of facility for about one hour. We are taking calls, but there will be delays as we try to call back all of the customers that called during the evacuation. Thank you for your patience.

1/4/2017: We are moving the eServices host server late afternoon on Wed., 1/4. We expect a seamless transition however eServices may experience issues into the evening.

1/3/2017: 2017 fee guides for NBDS, ACDQ, and ODA are available. See Canada Fee Schedules.

1/3/2017: Copying a fee schedule to itself will blank out the fee schedule. To avoid this issue, update your Open Dental version to 16.2.74 or greater, 16.3.40 or greater, or 16.4.9 or greater.

12/27/2016: Version 16.3 requires installation of .NET 4.5 and is not compatible with Windows XP or Windows Server 2003.

12/18/2016: 2017 ODA fee schedules are available. See Canada Fee Schedules.

12/15/2016: EPCS users must enter usernames and passwords when writing a prescription. See Write and Transmit Electronic Prescriptions.

11/28/2016: eRx users may experience timeouts. eRx is currently working to resolve this issue.

10/27/2016: Change Healthcare Medical users must update to version 16.2.62 and install .NET Framework 4.5 by November 1, 2016 to retain claim sending and reporting functions. Otherwise, an error message will appear when Electronic Eligibility is requested and reports are run. This change is a result of Change Healthcare's increased security requirements.

10/21/2016: Integrated texting experienced technical difficulties and the issues have been resolved.

10/21/2016:: X-Charge experienced a duplicate charge issue which has been resolved. However, any VISA charges processed through X-Charge on October 18th, 2016 are subject to duplicate charges appearing on the patient's credit card statement. TransFirst is working hard to get the transactions reversed. The charges will not show as duplicates in Open Dental or on your X-Charge portal.

The duplicate charges have been voided by X-Charge, but they will still appear on the patient's bank statement. Patients should not dispute the charges themselves. If a patient calls to dispute the charge, please inform them that a reversal should occur very soon.

10/11/2016, 12:14 pm: eRx issues have been resolved.

10/11/2016, 11:20 am: eRx has reported many users experiencing connectivity issues. A resolution for this issue is currently in progress.

10/11/2016, 11:25 am: Our phone issues have been resolved, thank you for your patience.

10/10/2016: eServices may be down for a few hours for maintenance on Saturday, 10/15, at 9 am.

9/12/2016: Version 16.3 requires installation of .NET 4.5 and is not compatible with Windows XP or Windows Server 2003. If you are using these, you will need to update your operating system if you wish to update to 16.3. Otherwise, remain on 16.2.

8/22/2016: On Saturday, 8/27, some customer services will be unavailable due to server maintenance beginning at 3 pm PDT.

8/16/2016: eRx: Some providers are reporting an 'Communication Failure' error when sending a controlled substance and using text messaging for OTP. Please use another method until the issue is resolved. If you receive this error with another OTP method, please contact us.

8/3/2016: 2016 is the last year to begin participation in the Medicaid EHR Incentive Program. See Open Dental EHR.

7/21/2016: Ontario NIHB fee guides are now available. See Canada Fee Schedules.

7/18/2016: Integrated texting is currently experiencing technical issues. We are working to resolve the problem.

7/18/2016: eRx: If you receive a TFA error, please contact technical support.

7/5/2016: Version 16.1 has been EHR certified. See Open Dental EHR.

7/5/2016: Dental XChange issues have been resolved.

6/30/2016: eRx EPCS issues have been resolved.

6/29/2016: Dental XChange is currently experiencing issues and are workign to resolve them.

6/28/2016: eRx is reporting that some providers are having issues with EPCS. They are working to resolve the issue.6/30/2016: The EPCS issues with eRx have been resolved.

6/23/2016: eRx customers: Surescripts connectivity issues are resolved. Any failed e-prescriptions need to be retransmitted. Check the eRx Status page to identify failed transmissions. Providers do not need to do reported missing Rxs.

6/23/2016: eRx customers: Surescripts has notified us that they are experiencing performance issues that may result in scripts failing. Check the eRx Status page to find scripts that need to be resent. Surescripts is working to resolve this issue.

5/12/2016: For Saskatchewan, CDSS, NIHB and SSHB fee guides are available. For Alberta, DASP and NIHB fee guides are now available. See Canada Fee Schedules.

5/9/2016 1:25 PM: ClaimConnect issue: Some customers are reporting an issue sending claims with Claim Connect through Open Dental. We are currently investigating the issue, and will update our website as soon as we have more information.

5/2/2016: eRx users may have noticed duplicate prescriptions were being transmitted to the pharmacy. The issue is resolved and only the intended Rx is being sent. Some prescriptions may have delayed in reaching the pharmacy.

4/7/2016: eRx has had multiple reports of clients who are unable to connect or experiencing slowness. The issue is being investigated.

4/6/2016: For all eRx issues (identfy proofing, passwords, support, signup) contact Open Dental Support. DO NOT contact Verizon directly.

4/5/2016: 2016 is the last year to start participation in the EHR Incentive Program (Medicaid). See Open Dental EHR for eligibility information.

4/1/2016: To sign up for eRx, contact support and schedule a setup appointment. See Electronic Rx.

4/1/2016: Healthy Smiles Ontario and British Columbia Pacific Blue Cross fee guides for 2016 are now available. See Canada Fee Schedules.

3/30/2016: Integrated texting has been added for Puerto Rico and Australia. See Integrated Texting.

1/21/2016: We have been notified by many customers that Demand Force/Intuit has called them claiming to be Open Dental's partner and with "Open Dental" showing on Caller ID. Open Dental is not associated in any way with Demand Force/Intuit and does not share your information for marketing purposes.

12/15/2015: In December 2015, Open Dental published its first newsletter. See Open Dental Newsletter.

12/15/2016: 2016 CDT codes available in version 15.3.37 and greater. See CDT Codes to update.

10/2015: e-Prescribing of controlled substances (EPCS) is now available. See Electronic Rx.

10/7/2015: CMS has released a new final rule that affects providers who attest for meaningful use through 2017. The intent of the rule is to simplify reporting requirements. See EHR Modified Stage 2 for more details about how the rule affects providers.

2015: Better Care Systems (Mike Dillon) is not associated with Open Dental and does not sell an EHR-certified version of Open Dental. 

 
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