Text messages can be sent manually to both patients and non-patients.
In the Main Toolbar, click Text.
Before sending text messages, first sign up for eServices Texting and set monthly limits.
Choose one of the following options:
- Patient: Text the selected patient using the phone number on file.
- Patients should have their wireless number entered in the Edit Patient Information window and have their Text OK status set to Y (Yes).
- If a patient's Text OK setting is currently N (No), there is a prompt to update the Text OK status before sending the message.
- Another Person: Text a non-patient. The current patient is cleared out and a Wireless Phone Number can be typed in manually.
Find: Only available when Patient is selected. Open Select Patient to search for a different patient to text.
Longer messages may incur additional fees or send in multiple messages. For character limitations and message segment details, see Integrated Texting Q and A.
- Character Count: Count of characters (includes tabs and spaces).
- Message Count: Count of messages that will be sent.
Text Message: Manually type a one-time message or Right-Click the text box for additional options.
Click Send to send out the text message to the recipient.
Note:
- Text messages are not a secure method of sending PHI.
- URLs generated by the Open Dental Automated Messaging Feature are safe to send. If other URLs are included, the URL may be truncated or messages may be blocked by the carrier.