Text Message

Text messages can be sent manually to both patients and non-patients.

In the Main Toolbar, click Text.

Before sending text messages, first sign up for Texting and set monthly limits.

Choose one of the following options:

Find: Only available when Patient is selected. Open Select Patient to search for a different patient to text.

Longer messages may incur additional fees or send in multiple messages. For character limitations and message segment details, see Integrated Texting Q and A.

Text Message: Manually type a one-time message or Right-Click the text box for additional options.

Click Send to send out the text message to the recipient.

Note:
  • Text messages are not a secure method of sending PHI.
  • Links should not be included on manual texts as they may be blocked by the carrier. Links should only be sent if they are generated and sent by the Open Dental Automated Messaging Feature (e.g., Web Sched).