Use the Repeating Charges tool or set up automated repeating charges to post repeating procedures to patient accounts each month.
In the Main Menu, click Tools, Repeating Charges.
To use this feature, enable Repeating Charges in Show Features.
To set up repeating procedures for a patient, see Repeating Charge.
The repeating charge tool will complete any repeating procedures set up for a patient, create a primary and secondary insurance claim for the procedure (if enabled), and allocate any prepayments (if enabled). Run this tool before generating the Billing List to include repeating charges on patient statements and before running the recurring charges tool to include these patients with new balances.
To run the tool:
Optionally, enable the automated repeating charge preference to automatically post repeating procedures at a specific time each day instead of manually running the tool. The automated service will also create primary and secondary insurance claims for posted procedures (if enabled), and allocate any prepayments (if enabled). To enable the service, in Preferences enable Repeating charges run automatically and set the daily run time. Set the time to run prior to generating the billing list and at least 30 minutes to an hour before the automated Recurring Charges run time (if enabled). This is to include repeating procedures on statements and in credit card charges. Also, ensure the computer with the OpenDentalService (typically the server) is on at the scheduled run time. Open Dental does not need to be running but the computer must be on for the service to work.
Once enabled, repeating charges will only post once per day and will not run if the service or the repeating charge tool has been run, is currently running, or if the recurring charge tool is running. If the repeating charge run time is changed, the service will not run again until the next day. The repeating charge tool may be safely run at any time to post new repeating charges that are set up after the automated preference has been run.
Example of transactions when a prepayment is applied to a repeating charge using an income transfer.
Example of transactions when a claim is created automatically for a repeating charge.
If you attempt to run the repeating charges tool and get the message below, this indicates repeating charges are still in progress.
Once repeating charges have started, whether by the tool or automated service, a flag with the start date and time is set to prevent other users from running the tool again. When complete, the flag is cleared. If, after 24 hours, you continue to get this message or notice repeating charges have not posted, try clearing the flag manually. Have a user with the Security Admin permission log in and re-run the repeating charges tool.
The security admin is prompted to restart repeating charges.
Click OK. The flag will reset and the repeating charge tool will restart. If successful, a message box will appear with the total number of repeating procedures posted.