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PaySimple

PaySimple is an integrated Credit Card Payment program that can be used to process credit or debit card transactions and ACH payments, direct withdrawal from patient's checking and savings accounts.

In the Payment window, click PaySimple.

Enter the patient's credit/debit or checking/savings account information in the PaySimple Payment Information window.

The PaySimple payment Information window also opens when you click PaySimple on the Edit Insurance Payment Window to process a credit card payment, void, or return and when an account is added to the Credit Card Manage window.

Note:
  • Deleting a card in Open Dental will also delete the card in PaySimple.
  • EMV transactions are not supported for PaySimple.

Credit/Debit Tab

Enter a patient's credit or debit card information in the Credit/Debit tab.

Select the Transaction Type. Option not available when adding a card in the Credit Card Manage window.
Sale: A standard credit card charge.
Auth: Add a credit card.
Void: Reverse a sale soon after (same day) it was made. See below for details.
Return: Reverse a sale one or more days after it was made.

Card Number: Place the cursor in the field then swipe the credit card, or type the credit card number.
Expiration (MMYY): Enter the credit card expiration date. When the card is swiped the expiration date will auto-populate.
Security Code: Enter the security code from the back of the credit card.
Name On Card: Auto-populates with the selected patient's name, or, when the card is swiped, the cardholder's name.
Zip Code: Enter the zip code of the cardholder's billing address. When using a card on file, the zip code stored in Credit Card Manage window auto-populates this field.
Amount: The amount entered in the payment window. To edit, cancel the transaction and enter the correct amount in the payment window.

One-Time Payment: Determines whether a token is created and the card is saved in Credit Card Manage to use again later. Option is only available when adding a credit card while processing a payment.

ACH Tab

Enter a patient's checking or savings account information in the ACH tab.

Account Type: Select the patient's account type to be used for direct payment, Checking or Savings.
Routing Number: Bank account routing number.
Account Number: Bank account number.
Bank Name: Name of the bank.
Amount: The amount entered in the payment window. If adding the account from the Credit Card Manage window, the Amount field is not visible.
One-Time Payment: Determines whether a token is created and the account information is saved in Credit Card Manage to use again later. Option not available when adding a card in the Credit Card Manage window.

Note: When an ACH transaction is processed, the payment status will be marked as Posted (pending) in the Payment Note. Once the transaction is settle with the bank, you will need to update the payment amount and status if the payment is declined. To automatically update the payment status (e.g. Settled or Failed), navigate to the PaySimple Setup program link, re-open and click OK. This one time step will enable automatic status updates. An active registration key and eConnector is also required.


Processing a Void

Payments or returns can be voided when the original transaction was processed in the last 24 hours and has not been deposited to your account. Voiding removes the original transaction from the patient's bank the same day. If the transaction is older or has been deposited, you can return the payment instead. Returns require a few days to process. See Credit Card Return.

Note: ACH Payments cannot be voided within Open Dental. Instead, void them within the PaySimple portal, then manually edit the payment in Open Dental.

To void a PaySimple transaction:

  1. Locate the transaction you would like to void and in the payment note identify the Ref Number and payment amount.
  2. In the patient's Account Module, click Payment.
  3. Enter the amount of the transaction to void/return as a negative amount (it must match the original transaction amount), then click OK to open the Payment.
  4. Clinics: Verify the correct clinic is selected.
  5. Current Payment Splits: Allocate voids paysplit to a procedure or unearned income type.
    • If voiding a payment that has been allocated: Add a paysplit associated to the original procedure. Check Show All Charges, locate the charge for the original procedure, then click Add Partial and enter a negative split amount.
    • If voiding a prepayment that hasn't been allocated yet, add a pay split and assign the unearned type of the original prepayment.
    • If the original payment was not allocated to a procedure or unearned type, you do not need to create a paysplit.
    If no paysplit is added an unallocated paysplit will be created.
  6. Click PaySimple to open the PaySimple window.
  7. Enter the transaction information, using the same information as the original transaction (PaySimple needs this for verification purposes).
    • Select Void as the Transaction Type.
    • Ref Number
    • Card Number, Expiration Date, and Security Code.
  8. Click OK to process, the payment window will immediately close.