In the lower right corner of the Appointments Module is the Waiting Room. It is used to track patients who have arrived for their appointment.
Patients who list in the waiting room have a Time Arrived, but not a Time Seated entry on the Edit Appointment.
Automated entries for Time Arrived and Time Seated are triggered by the Confirmation Status on the appointment. Patients who self check-in using eClipboard will be automatically entered in the Waiting Room.
There are multiple settings that affect the waiting room.
When using clinics, the patients that show in the waiting room are based on the clinic selected in the Main Menu. If Headquarters is the clinic, all patients waiting for all clinics will show.
If a patient is accidentally placed in the waiting room, double-click the appointment and remove the Time Seated value.
The Time Arrived trigger uses the server time. The time waited uses the local workstation time. If the server time and workstation time do not match, the patient may not display properly in the Waiting Room.