In the Edit Claim window, at the upper right, is an Enter Payment area.
Click one of the three buttons:
The Ins Pay amounts will automatically populate based on insurance estimate calculations. The Status will be Recd (received). The Totals at the bottom for deductible and insurance paid should exactly match the EOB.
Receiving a claim means entering payment amounts. Once received, finalize payments by attaching the received claims. See Finalize Insurance Payment.
Follow the steps below to receive each claim on an EOB. If an insurance payment includes an additional amount for interest, see Interest on Insurance Payments.
If needed, edit insurance payment information.
Click OK to save the procedure payment amounts. The claim status will change to Received.
If entering a single claim, continue to Finalizing Insurance Payments.
If entering a batch payment click OK to close the claim, select the next patient on the EOB, and continue steps 1 - 4 to receive other claims on the EOB. Once all claims are received, continue to Finalizing Insurance Payments.
If insurance does not pay on a claim, you must still receive it. Simply enter 0 as the insurance payment amount (As Total or By Procedure). This will mark it as Received so it is no longer considered an outstanding claim.
To scan the EOB associated with the zero payment, finalize the payment as normal (enter 0 as the amount) then scan. See Scan EOB.
In the patient account, claims received with no payment show as follows:
Any remaining balance will be due by the patient. Take patient payments as normal.