Canada Install and Setup
For Canada users, see the information below to assist with setup and installation.
If you need to send ADA paper claims for an American patient, on the Insurance Plan, Other Ins Info tab for the plan, select the ADA claim form. You will need to purchase blank forms from somewhere. We are not allowed by law to include them in our software for users outside the Unites States.
CDAnet compliant e-claims can be sent from Open Dental using ITRANS.
In Chart Module Preferences, change the Tooth Nomenclature value to FDI notation. Supernumerary teeth can be entered as 99.
In the USA:
We are aware of the UIN changes for newly licensed dentists in Ontario (may begin with the digits 36, in addition to 06 and 56). Currently Open Dental only checks a provider number to ensure it is exactly 9 digits before allowing claims to be sent electronically. It does not check for a particular digit or format. With the UIN change, provider numbers will remain 9 digits long. Thus Ontario dentists should experience no issues when sending claims from Open Dental.
If you are using the Clinics feature, make sure to use a different provider for each dentist/clinic combination. Each dentist is assigned an office number on the Edit Provider window. See, Canada Provider Setup. So if a dentist is at two offices, the only way to enter two office numbers is to use two separate providers.
Open Dental only stores personal data for a short time when running conversions or for web forms not yet collected by the office. This information is encrypted, secure, and deleted after the amount of time required to perform the service.