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XCharge / OpenEdge

XCharge (also known as OpenEdge) is a Credit Card Processing program integrated into Open Dental that can be used to charge patient credit and debit cards.

Setup: Setup includes installing XCharge then enabling the service in Open Dental. Make sure you have a backup plan for the XCharge server.

Use

Troubleshooting

More Features
XCharge Decline Minimizer: This feature is available at no cost for businesses that offer automatic recurring billing to their customers.  It automatically checks for updated credit card information and updates it if needed, thus reducing declines.  Changes made are recorded in the payment note. To add this feature, contact XCharge technical support and select option 3. No additional setup is required in Open Dental.

EMV transactions: XCharge supports EMV transactions (credit cards with computer chips). You must use XCharge version 8.1.1 or greater. You do not need to update Open Dental. Terminal options include:

  • Ingenico iSC250 (electronic signature capabilities)
  • Ingenico iPP320

If you capture electronic signatures, they will be stored on the workstation that acts as the XCharge server.

 

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