When a payment is made to an account that is managed by TSI Collections services, you will enter the Payment in Open Dental as normal.
- Payments may be made to TSI, who will then send the payment to you for you to enter.
- If a guarantor pays you directly, you can also enter the payment. The information will be sent to TSI using the OpenDentalService at the regular sync time.
Note:
- It is recommended to create a payment type and adjustment type specific to TSI.
- Positive and negative adjustment information is sent to TSI using the OpenDentalService at regular sync time.
Payments made by TSI
When a patient pays TSI, TSI will send the payment to the office after collecting their portion.
- Go to the patient's account.
- Click Payment. You will get the following message:

- Select No. This will prevent a message about the payment from being sent to TSI.
- Enter the amount and complete the payment as usual.
- In the patient's account, click Adjustments. You will get the following message:

- Select No. This will prevent a message about the adjustment from being sent to TSI.
- Add a negative adjustment reflecting the portion of the payment kept by TSI. Complete the adjustment as usual.
Payments made by Patient (directly to office)
When a patient pays the office, a message is automatically sent to TSI so they have a record of the payment. The office will send the agreed portion of the payment to TSI.
- Go to the patient's account.
- Click Payment.You will get the following message:

- Select Yes. This will send a message to TSI about the payment.
- Enter the full payment amount and complete the payment as usual.
If TSI Sends an Invoice
If an invoice is received, continue with the following:
- Click Payment again to enter TSI's portion.
- When prompted with the message above, select No.
- Enter the portion sent to TSI as a negative amount. (e.g. -100.00) Complete the payment as usual.
- In the patient's account, click Adjustments. You will get the following message:

- Select Yes. This will send a message to TSI about the adjustment.
- Add a negative adjustment reflecting the portion of the payment kept by TSI. Complete the adjustment as usual.