TSI Collections

Transworld Systems Inc. (TSI) offers billing and collection services to dental practices.

In the Manage Module, click tsi Collections.

A TSI interface is integrated with Open Dental so you can manage past due accounts from Open Dental.

See our Webinar: Using the Integrated TSI Collections Interface.

Related Links:

Basic Workflow:

  1. Set up TSI integration in Open Dental.
  2. Use Open Dental's Accounts Receivable Manager to identify overdue accounts and send them to TSI.
  3. Once sent, TSI will manage all billing and collection activity for the account. Any transactions entered in Open Dental (e.g., payments, charges) will be sent to TSI on a regular basis using the OpenDentalService.

Send Past Due Accounts to TSI

  1. Highlight the guarantors to send to TSI. Click All to select all guarantors. Click None to deselect all guarantors.
  2. Under Account Placement, select the type of TSI account to send to.
    • Accelerator: Use for accounts less than 180 days old.
    • Profit Recovery: Use for accounts less than 365 days old.
    • Professional Collections: Use for accounts older than 6 months.
  3. Click Send to TSI.
    • The C billing type will automatically be assigned to the sent accounts.
    • TSI will begin managing billing and collection activity.

  • If a user selects the wrong Service Type for an account, a warning popup message will appear asking to select the correct type.
  • A warning will popup if the guarantor has outstanding claims on their family's account. Users can continue and send the account, or cancel.

Unsent Accounts Tab

Open Dental aging will run and all guarantors who have a balance based on the account filter criteria, and have not yet been sent to TSI, will list on the Unsent Accounts tab. Accounts highlighted in red indicate the guarantor is missing information required by TSI. Hover over an account to see what information is missing.

Clinics: Only available when clinics is turned on. Filter by guarantor's clinic. Defaults to the clinic selected in the main menu. Click the dropdown to change.

Account Filters: Change the filter criteria as needed. To save criteria as the default for the next time you run the report, click Save as Default.

TSI C Billing Type:

Guarantors - Not Sent to TSI: Add or remove columns in Display Fields, A/R Manager Unsent Grid.

Guarantor Count: Total number of guarantor accounts in list.

Total: Total sum of accounts for each column.

Export: Click to export the grid to excel.

Print: Click to print the grid.

tsi OCP: Click to launch the TSI Online Client Portal.

Right-click on a guarantor, then select Go To to jump to their Open Dental account. Click Run Aging to manually run and update aging.