Log On

When Open Dental starts, if the user Security is properly setup, the Log On window should open.

To protect data and prevent misuse, every user should be required to log on with a unique user name and password, then log off when they leave the workstation. See Security to set up user profiles and assign permissions.

  • If you are not prompted to log on when you start the program, an Admin user does not have a password setup, thus all users are logging on automatically as the Admin.
  • If a user's current password does not meet password criteria, they may be required to create a new password that does.
  • To force a user to change their password the first time they use it to log on, check Require Password Reset when setting up the User Edit.
  • After five consecutive failed attempts to log on, a user will temporarily be locked out of the account for five minutes or until a user with Security Admin privileges manually unlocks the account. See Unlock Account.
  • The screen differs based on whether the setting for Manually enter logon credentials is on or off. If on, the user will need to manually type their username and password.
  • To set up single sign on (LDAP), see Single Sign-On / Domain Login.

Logging Off

To log off manually, in the Main Menu, click Log Off. A message will appear, warning that you are about to be logged off of Open Dental.

Do not show me this message again. Check to disable the log off prompt. This setting is independent for each user. To reinstate the Log Off message for a user, see User Settings.

  • Set automatic log off options in Global Security Settings.
  • If you log off and there are unsaved changes, a warning message will show. If automatic log off is turned on, and you manually click Log Off, any unsaved changes will be lost, and no warning message will show.

Multi-Factor Authentication

Multi-Factor Authentication is not available when logging onto Open Dental. Instead, consider a third-party to add additional security to your computer system as a whole instead. Often times, Multi-Factor Authentication will require employees to carry an additional item with them as they move through the office (i.e. a cell phone or keycard).