Patient Payment Plan Questions and Answers
Below are some questions and answers about Patient Payment Plans.
I am considering transitioning to Age Credits and Debits logic. What do I need to know?
When you first transition, patient account balances will change:
How can I see the difference between Do Not Age logic and Age Credits and Debits logic in the Aging of A/R Report amounts?
The Total column from the report in step 1 (traditional) + the Due Now amount from the Payment Plan report will equal the Total column from report in step 2 (Age Credits and Debits).
How do payment plans affect billing?
Payment plan amounts due are included when you run Batch Billing. The due date is based on a setting in Manage Module Preferences for Days in advance to bill payment plans amounts due. The Pay Plan Logic determines whether or not the payment plan amount due is added to the total amount due on the statement.
I have already set up a payment plan for a patient, but now want to add an adjustment (e.g. for a courtesy discount). How do I edit the payment plan to reflect the discount?
To add an adjustment to a payment plan:
An adjustment will be added to future charges in the Amortization Schedule and Payment Plan Procedures and Credits window, reducing the Terms Total Amount and the Total Tx Amt. See Payment Plan Window.
Adding a payment plan adjustment prior to version 18.1:
I attached a payment to a payment plan by mistake. How do I detach it?
For each pay split in the payment, detach the payment plan:
The patient wants to pay off the payment plan. How do I determine how much is owed?
The Balance column in the main Payment Plan grid shows the amount that will pay off the payment plan at that exact moment. However, it does not account for any mismatches between Tx Completed Amt and the PrincPaid amount, so closing a payment plan may incur a charge that is different than the Balance.