Internal messaging can be used to send messages to any, or all workstations in an office.

In the Manage Module, at the bottom, is the Messaging area.

Messages can include text, sound and/or light. They can be To and From specific users, but everyone will see or hear it. For example, a message can be sent to all computers that says Doctor, Spouse, Line 1. Or a message could be sent that says Doctor, Op 1 with an accompanying message button that lights up.

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The four columns (To, From, Extra, Message and Send) list the Message Element that are already set up. Several messaging elements come preset in Open Dental, but you can customize or add new ones.

Send an Internal Message

  1. Click on a To, From, and/or Extra Item.
  2. Click an item in Message (& Send) to immediately send it.

For example: Doctor | Front | Spouse | Line 1 will send and speak Doctor, Spouse, Line 1.

Send an Internal Custom Message

  1. Type the message in the Message field.
  2. Click on a To, From, and/or Extra Item.
  3. Click an item in Message (& Send) to immediately send it, or click Send Message to send without including a Message item.

For example: pharmacy verifying prescription | Doctor | Front | Urgent | Line 1 will send and speak Doctor, Urgent, Line 1 and pharmacy verifying prescription will show in the Messaging History text.

Note: Messages have a character limit of 255. Anything typed above the limit will be cut off when the message is sent.

Acknowledge Messages

All sent messages show in the Message History until they are acknowledged. By default, all users are shown in the list. Filter messages using the To User dropdown.

Eventually every message should be acknowledged. Click on the message, then click Ack. Acknowledged messages older than two days are deleted from the database once per week. To select multiple messages, press the Ctrl key while clicking on the messages.

If the message triggered a messaging button, you can also click on the lit button to acknowledge it. Ack'd messages do not usually appear in the list since nobody needs to see them. To see acknowledged messages, check the Include Acknowledged box.

Include Acknowledged: Check to view messages that have been acknowledged. A field labeled Days will appear. Enter the number of days for which you want to see acknowledged messages. For example, enter 1 in the Days field to see acknowledged messages only for the last one day.