Definitions: Claim Custom Tracking
In the Main Menu, click Setup, Definitions, Claim Custom Tracking.
The Claim Custom Tracking definition determines the list of claim tracking statuses available on the Edit Claim - Status History Tab.
Use custom statuses to filter the Outstanding Insurance Claims Report by status and to exclude claims from the report for a certain number of days after a status is changed. Set the number of days in this definition.
To add or edit available claim tracking status options:
To remove an item from custom tracking status lists, double-click the item and click Delete. If the item has been used it cannot be deleted.