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Outstanding Insurance Claims Report  

The Outstanding Insurance Claims report is useful for tracking claims that have been sent, but not received. From here you can also update tracking status for many claims at once or delegate staff to follow-up on claims.

  1. In the main menu, click Reports, Standard
  2. In the Monthly section, click Outstanding Insurance Claims.

Claims that meet the filter criteria will list. Click a column title to sort results in ascending or descending order. To view a claim, double click it.

Filter Options: If you change filter criteria, click Refresh to update list of results.

  • Days Old (min/max): Filter by claim age. The default is 30 days. The age is based on the Date Sent as entered on the Edit Claim window, not the Date of Service. Thus, claims recently sent can be excluded from the report. Leave both fields blank to show all claims.
  • Include Preauths: Include Preauthorizations.
  • Ignore Custom Tracking: Do not consider or show claim tracking status in report results (Edit Claim window, Status tab). If ignored, the Track Status and Date Status columns will not show, 'days suppressed' values as a result of the status will be ignored, and the report will print in portrait mode. If custom tracking status does show in the report (this box unchecked), the report will print in landscape mode.
  • Treat Provs:  Filter the report by treating provider. Click the dropdown, then highlight the providers to include. Press Ctrl while clicking to select multiple providers.
  • Clinics: If using Clinics, filter by clinic. Click the dropdown, then highlight the clinics to include. Press Ctrl while clicking to select multiple clinics.
  • For User: Only list outstanding claims assigned to a specific user for follow-up. Use the dropdown, or click [...] to select from a pick list (Select All = All Users. Select None = Unassigned.), or click Mine to only view outstanding claims assigned to the logged-on user.
  • Last Claim Custom Tracking Status: Filter by last recorded claim tracking status. Click the dropdown to select an option.
  • Carrier: Filter by insurance carrier. Enter the carrier name.
  • Last Error Definition: Filter by Claim Error.

Columns:

  • Carrier Name: The insurance carrier.
  • Phone: The insurance carrier's phone number.
  • Type: The type of insurance (primary, secondary, etc.)
  • User: The user assigned to follow-up on the claim.
  • Patient Name: To show patient numbers with names, in Reports Setup, select the "Show PatNum: Aging, OutstandingIns, ProcsNotBilled:" option. 
  • Clinic: The clinic on the claim.
  • Date of Service/Date Sent: The service dates of the procedure and the date the claim was sent.
  • Track Stat: The last claim tracking status entered. This column won't show if ' Ignore Custom Tracking' is checked.
  • Date Stat: The date the track status was entered. This column won't show if ' Ignore Custom Tracking' is checked.
  • Error: The Claim Error code, if there is one.
  • Amount: The total fee billed to each carrier. This is not the amount that will be paid, so do not use it to determine outstanding insurance payment amounts.

Right click options: Right click on a claim row to select one of the following options:

  • Go to Account: Jump to the patient's Account module without closing the report window.
  • Assign to Me: Assign the claim to the logged on user.
  • Assign to User: Assign the claim to any user.

Assign Claims to Users
This tool is useful for delegating responsibility for outstanding claims to specific staff members.

  1. Highlight the claim(s) to assign.
  2. To assign to the logged on user: Right click, then select 'Assign to Me'
    To assign to any user: Right click, select Assign to User, then select the user. Or, click Assign User, select the user from the Pick User window, then click OK.

To remove a claim assignment, select another user or open the Pick User window and select 'Select None'.

Update Claim Tracking Status
Use this tool to change the Track Status of all claims currently in the grid. The tool is only enabled for users who have the Update Custom Tracking Permission. See Edit Claim window, Status tab for tracking status information.

  1. Change report filter criteria as needed.
  2. Click Update Custom Tracking.



  1. Click the dropdown to select a status.
  2. Add a note if desired.
  3. Click Update. The Track Status and Date Status for all claims will update.

Printing the Report
To print the report directly to the printer, click Print.

Export the Report
To export the report as a .txt or .xls file:

  1. Click Export.
  2. Select the location to save the file, and the file type. The default is the OpenDentalExports folder as set in Data Paths.
  3. Click Save.

 

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