There are several types of messages that can be sent and received using Open Dental.
Send and receive clear text email messages to and from anyone. Simply enter settings for your email provider in General Email Settings. This method does not violate HIPAA, however, regular email is not encrypted so you should not use it to send protected health information (PHI).
See Standard Encrypted Email vs Direct Messaging for more details.
Securely send and receive encrypted email with trusted sources. Open Dental supports two methods of encrypted email. Both methods require that you obtain and install email security certificates. The methods differ in how security certificates are shared.
See Secure WebMail.
Send and receive secure messages to and from patients using the Patient Portal. Every time a secure web mail message is sent to a patient, an unencrypted email is sent to the patient to notify them a secure message is waiting in the portal. To view the message, they must then log in to the portal.
If you have concerns or questions about email and HIPAA compliance, contact your attorney.