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Patient Portal: What the Patient Sees

Patients can access the Patient Portal using most web browsers. Below is a summary of what the patient or Authorized Representative may see when they go to the Patient Portal.

Sign in

  1. In an internet browser, navigate to the Patient Facing URL (provided on the printout).
  2. Enter the user name and password.
  3. To auto-enter this username the next time you sign in, check Remember User Name. 
  4. Click Sign In.

Note: The first time the patient logs in, they will be prompted to change their user name. This is only an option during the first login. To change it, enter the New User Name, then click Submit.

Contact Us: View practice contact information, including a clickable email address. Patient's will first be asked to verify patient first name, last name and birthdate.

Make Payments: Visible when online payments is set up. If using clinics, it is visible if any clinic has online payments set up. Click to make a payment to the account without logging into the portal. See Make a Payment without Logging in to the Portal.

Reset a Forgotten Password:

  1. Click forgot password.
  2. Enter the User Name and click Next. An email will be sent to the user's email address.
  3. On the Forgot Password window, enter the reset code found in the email.
  4. Enter and verify the new password.
  5. Click Log In.

Sign Out of the Portal: In the upper right of the portal, click Sign Out.

Navigating the Patient Portal
The patient can easily navigate the portal. Six clickable icons indicate each feature the patient can access.

  • Appointments: View the patient's scheduled and completed appointments and other action needed items, such as eConfirmations that need confirmed and Web Sched Recall notifications that are still unscheduled.
  • Account: View payments and statements. Make online credit card payments.
  • Treatment Plan: View the patient's saved treatment plans.
  • WebMail: View and send private secure WebMail messages (between provider and patient).
  • Care Summary: View, download, or transmit a Summary of Care. (EHR)
  • Images: View PDFs and image files stored in Image module folders shared to the Patient Portal.

Other Options:

  • Contact Us: View contact information about the practice or clinic.
  • Patient Name: The name of the currently logged on patient. Click the dropdown to select from three options:
    - Change Password: Change the logged-on user's password.
    - Family Information: View a summary of each patient's information.
    - Manage Credit Cards: Add or remove credit cards used in the portal.
  • Refresh: Refresh information in the portal.

Appointments
The Appointments area shows all of the patient's appointments and any outstanding action items, such as sent eConfirmations that have not yet been confirmed, or Web Sched Recall notifications for appointments not yet scheduled.

Click Schedule Appointment to schedule a Web Sched Recall appointment.
Click Confirm Appointment to confirm a scheduled appointment.

View and Make Payments
In the Account area, Payment tab, view pending and processed statements (by pay split), as well as statement summaries. Patients can also make a payment from here.



An asterisk indicates a pending online payment that has been processed by the credit card provider but still need to be processed in Open Dental. See Processing Online Payments.

Make a Payment in the Portal
Patients can make an online payment if they have a statement and Online Portal Payments is enabled.

  1. Click Make Payment.
  2. Enter the amount of the payment.
  3. Enter a note that will be viewable to office staff.
  4. Select the card to charge the payment to:
    - To select a card already on file, highlight it. The payment will process instantly with the credit card provider.
    - Otherwise, click New Card, enter the credit card information, then click Submit to instantly process the payment with the credit card provider.

To make a payment without logging in, see Make a Payment without Logging in to the Portal.

Manage Credit Cards: When a patient makes a payment when logged in to the portal, credit card information is automatically saved. In the upper right, click the patient name, then Manage Credit Cards to add or remove credit cards.

  • Click X to delete an existing card.
  • Click New Card to add a new card.

Download Statements
In the Account area, Statements tab, download PDF versions of statements. Click the down arrow next to a statement to download.

View Treatment Plans
The Treatment Plan area lists the patient's saved treatment plans.

WebMail
WebMail messages are private messages between the patient (or their authorized representative) and a provider.

There are two folders:

  • Inbox:  Messages received from the provider.
  • Sent Items:  Messages sent by the patient.

Click on a message to preview it in the bottom of the screen. 

  • Bold message indicate an unread message.
  • If the message has an attachment (e.g. a Clinical Summary), a paperclip symbol shows to the left of the message.  To open an attachment, click on the link.  Patients can only view attachments; they cannot upload and send attachments.
  • The status of the message is indicated under Sent At.  = Unread    = Sent    = Read

Compose:  Click to create a new message to send to your primary provider. Enter the subject and message then click Send.
Reply:  Click to reply to a message.  Enter the reply, then click Send. 

Notes:  Authorized representative can send message on behalf of any family member. Click the Patient Name (next to Regarding Patient), then select the family member.


View, Download, Transmit Care Summary
This feature is primarily for EHR. Highlight a patient name to view the associated care summary. Click a Table of Contents link to jump to specific information. See Continuity of Care Document (CCD).

The patient can perform the following actions for each care summary:

  • History:  View a detailed dated history of all actions, including any taken by an authorized representative on behalf of the patient (e.g. the guarantor).
  • :  Download the care summary as a zip file.
  • : Transmit the care summary to another provider the patient has been referred to. This icon is only visible if:
    • A referral has been entered in Open Dental.
    • Direct trust has been established with the referring provider (see Direct Messaging) and it has been denoted on the provider's Add Referral window ('Email Trust for Direct' is checked).

View, Download Images and PDFs
The Images area allows patients to view and download PDFs and image files. Only items stored in an Images folder that is designated as "Show in Patient Portal" are listed. See Definitions: Image Categories.

Images display chronologically by date, oldest to newest. Click to download the file.


Change Password
Patients can change their own password while logged into the portal. 

  1. In the upper right corner of the portal, click the patient name, then Change Password.
  2. Enter the current user name and password, then enter and confirm the new password.
  3. Click OK to change.


 

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