Online Payment

See Online Payment Management.

Patients can make online payments with or without logging in to the Patient Portal. The specific steps for making a payment varies based on the method the patient uses to access the interface. The different scenarios are described below.

Note: Online payments are only available for offices using XCharge (OpenEdge), Edge Express, or PayConnect.

While logged into Patient Portal

Patient's can make online payments after logging into Patient Portal. Also see Patient Portal: What Patient Sees.

  1. In the Patient Portal, click the Account tab.
  2. Click Pay.
  3. Enter Payment Options.
    • Amount: Enter the amount of the payment.
    • Note: Optional. Enter a note regarding the payment that will be viewable to office staff.
    • Email Address for Receipt: Optional. Enter an email address for a receipt.
    • Select Card: Select a card that already exists on file to make the payment. The payment will process instantly with the credit card provider.
    • New Card: Click to enter a new card. Credit card information is automatically saved. The payment will process instantly with the credit card provider.

While logged out of Patient Portal

Patient's can make online payments without logging into the Patient Portal.

  1. From the Patient Portal login page, click Make Payment.
  2. Enter first name, last name, and date of birth.
  3. Enter Payment Options.
    • Amount: Enter the amount of the payment.
    • Note: Optional. Enter a note regarding the payment that will be viewable to office staff.
    • Email Address for Receipt: Optional. Enter an email address for a receipt.
  4. Click Continue.
  5. The Payment Information window will open.
  6. Enter card information, then click Make Payment.
  7. The payment will process instantly with the credit card provider.