Texting Terms of Service
See eServices Texting.
It is the responsibility of the office to obtain consent to send a patient text messages.
Patients can give consent when they manually provide their mobile phone number. This can happen when:
Alternatively, the office can verbally obtain consent. Once received, record the Text OK status in the Edit Patient Information window.
HELP
If Open Dental HQ detects a message with a response of HELP, we send back a message with a help link.
START / OPTIN
If a patient has opted out of text messaging, they can opt back in anytime by texting either START or OPTIN to the office.
STOP / END / QUIT / UNSUBSCRIBE
Patients can opt out of messages anytime. When a patient responds to a message with one of the following: STOP, END, QUIT, or UNSUBSCRIBE, a message is sent back informing the patient they have been opted out and will receive no further messages. This message is also forwarded to the office.
Open Dental HQ has a record of the patient opting out. At the office, the Text OK status for the patient is set to No with a commlog indicating the opt out request. While the office may attempt to continue sending a message, all messages to patients who have opted out are blocked by Open Dental HQ. A patient must text either START or OPTIN to allow receiving messages again.