Voiding Edge Express credit card payments removes the original transaction from the patient's bank the same day. Transactions may only be voided before they are batched. If a transaction has been batched, process a Credit Card Return instead. Returns require a few days to process.
Locate the original transaction to be voided. Copy the Transaction ID from the Payment Note, then identify the payment amount and the clinic, provider, and procedure or unearned type allocation.
Clinics: If using Clinics, select the clinic of the original payment.
Click Global Payments Integrated. The original card is not required and the card selection in the Credit Card dropdown is ignored.
EdgeExpress Transaction Types: Select Void and enter the Transaction ID.
Click OK to process the void. The payment window will immediately close if the void was successful, and the transaction details are automatically added to the payment note. If the void is unsuccessful, the payment window will remain open and the note field will contain the response, date and time information and Notes field from EdgeExpress.