DentalTek Rapid Call Bridge

DentalTek offers a comprehensive suite of services including cloud hosting, VOIP phones integrated with Open Dental, discounts on supplies and labs, and patient communications.

In the Main Menu, click Setup, Program Links. Double-click on Rapid Call.

Rapid Call is a DentalTek feature that automatically deploys a pre-recorded message when customer voicemail picks up. Staff can then move on to dial another call. Rapid Call is included when you sign up for DentalTek, but you can purchase Rapid Call on its own.

There a few steps to follow before Rapid Call can be used.

  1. Sign up for DentalTek.
  2. Set up the DentalTekBridge.
  3. Enable the Rapid Call bridge:
    1. Do not enter Text on button or Add a button to these Toolbars. These features are non-functional for this bridge.
    2. Check the Enabled box.
    3. If using clinics, click Hide Button for Clinics. Select which clinics the button should display on.
    4. Click OK.

When the steps are completed, begin using the Rapid Call feature. Click the Rapid Call button in the Appointments Module to launch the application.

To remove the Rapid Call button from the Appointments Module, uncheck Enabled, then check Hide Unused Button.