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eReminder and eConfirmation Troubleshooting

Below are some troubleshooting steps if you experience issues with eReminders and/or eConfirmations.

Other Resources:

Problem: Automated eReminders or eConfirmations aren't sending.
Solution:
When a reminder cannot be sent, an error is logged. You can access this log to see which patients did not receive reminders. This can only be accessed on the computer with eConnector installed.

  1. Navigate to the C: drive.
  2. Open the Program Files(x86) folder, then OpenDental\OpenDentaleConnector\Logger\ConfirmationRequests or AppointmentComm.

These folders are only be available if an error was logged for eConfirmations or eReminders.

 

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