Receiving Encrypted Emails
Encrypted emails can be viewed in the Email Inbox.
If the email is an encrypted message, decryption is automatically attempted.
Click Change Pat to select a Patient.
Automatic decryption can fail if Direct messaging is not set up on your computer, or if the sender is not listed as a trusted source on the workstation.
Add Sender as a Trusted Source: N lists in the Sig column for a message when the sender is not a trusted source. To add the sender to your trusted list, click the N.
Click Trust to add the sender.
Retry Decryption: If decryption has failed, a Decrypt button will show on the left of the Edit Email Message window:
Click Decrypt to attempt decryption again (e.g. on a different computer, once Direct messaging is setup, or once the sender is a trusted source). If the message is from unknown recipient that is not in your trusted list, you will be prompted to add the recipient to your trusted list.
If you choose OK, Open Dental will attempt to locate the public certificate for the sender and, if found, add it before attempting decryption again.