Change Healthcare E-Claims
In Clearinghouses, double-click Emdeon (may also display as WebMD).
Change Healthcare (formerly Emdeon) is an e-claims clearinghouse. Website: https://www.changehealthcare.com/dental-network-solutions
07/24/2018: Offices already using Change Healthcare to submit electronic claims must update their installation to TLS 1.2 by November 2018. TLS 1.2 is a more secure method of sending claims. The update must happen on all workstations set up to send e-claims.
To update your Change Healthcare installation, follow steps 4 through 8 under New Change Healthcare Registrations below.
Offices wishing to use Change Healthcare can register using the steps below.
If a second office is signing up but using a different database, you must acquire a separate username and password from Open Dental. If the second office is using the same database, refer to Clearinghouse Clinic Setup.
See Electronic Eligibility and Benefits for electronic eligibility instructions.
If you have trouble with the claims or need payer enrollment, you may need to contact Emdeon. See https://www.changehealthcare.com/contact.
Payer Enrollment Forms:
Dental Payer Lists: https://support.changehealthcare.com/customer-resources/payer-lists
See Send Claims.
When a user sends claims to Change Healthcare from Open Dental, an additional step is required after clicking Send from Edit Claim or Send E-Claims from Insurance Claims window. After clicking Send in Open Dental, the Change Healthcare Claims Manager will launch automatically, users must click Confirm from this window.
For Denti-Cal carriers, you must also enter the Denti-Cal password on the Denti-Cal Clearinghouse Setup window.