Change Healthcare E-Claims

In Clearinghouses, double-click Emdeon (may also display as WebMD).

Change Healthcare (formerly Emdeon) is an e-claims clearinghouse. Website:

New Change Healthcare Registrations

Offices wishing to use Change Healthcare can register using the steps below.

Note: If a second office is signing up but using a different database, a separate username and password must be acquired from Open Dental. If the second office is using the same database, refer to Clearinghouse Clinic Setup.

  1. Call Open Dental Support. We will provide a Change Healthcare Login ID and a Password.
  2. Fill out a registration form and email it to or fax it to 615-340-6107.
  3. Download and run WebMD Eclaims Setup.exe on the workstations where claims will be sent from.
    • Set the Change Healthcare client program to always run as administrator. The program location is indicated in the Launch Client Program field on the Edit Clearinghouse window.
  4. Download and save
  5. Right-click the zip file and select Open with..., then select File Explorer.
  6. Copy the three files, then paste them into C:\Program Files (x86)\WebMD.
  7. A Replace or Skip files window appears. Select Replace the files in this destination. This updates the necessary files for claim submission.
  8. In Open Dental, set up the Emdeon (Change Healthcare) clearinghouse using screenshot above as a reference.

Payer Enrollment Forms:

Dental Payer Lists:


After sending claims to Change Healthcare from Open Dental, the Change Healthcare Claims Manager launches automatically. Click Confirm to complete claim submission.

Electronic Eligibility

For Denti-Cal carriers, also enter the Denti-Cal password on the Denti-Cal Clearinghouse Setup window.

  1. In Clearinghouses, double-click Denti-Cal.
  2. For Clearinghouse ID (ISA08) enter DENTICAL.
  3. Enter the Denti-Cal password.
  4. Click OK.

Updating to TLS 1.2

07/24/2018: Offices already using Change Healthcare to submit electronic claims must update their installation to TLS 1.2 by November 2018. TLS 1.2 is a more secure method of sending claims. The update must happen on all workstations set up to send e-claims.

To update the Change Healthcare installation, follow steps 4 through 8 under New Change Healthcare Registrations above.