Making Online Payments without Logging in to the Patient Portal
Once Online Patient Payments are set up, patients can also make online payments without logging in to the Patient Portal (see What Patients See in the Patient Portal). To provide access to the patient, simply provide a link to the Patient Portal Hosted URL. The option to make a payment shows on the Sign In window.
Here are the steps a patient should follow:
Open Dental will attempt to verify the information with an existing patient. If validation is successful, the Payment Options window will open.
Staff will need to process the payment in Open Dental to complete the payment process.
Problem: Patient doesn't see a Make Payment link on the Sign in window.
Solution: Online patient payments is not enabled correctly.