Open Dental's Mass Email eService allowed users to send emails to a list of patients at once.
As of 07/13/2022, the Mass Email feature in Open Dental (including Birthday Messages) has been disabled for all users, regardless of version. We made this decision after a significant number of spam reports were submitted by patients who had received unwanted marketing emails from practices. We feel that, for now, the negative repercussions of perceived spam outweigh the benefits of mass marketing emails. Users attempting to send mass email will receive an error message.
Update 08/05/2022: We are working on a double opt-in feature to possibly return this feature in the future. There is no estimate on when the feature will be available, but it is a priority. We want to make sure that patients appreciate the emails they get from providers.
