After more than five consecutive failed attempts to Log-On to Open Dental or the Mobile Web, a user will be temporarily locked out for five minutes or until the account is manually unlocked.
- In the Main Menu, click Setup, Security.
- Double click the user with the locked account.
- On the User Edit Window, click Unlock Account.
- Click OK. A confirmation will show.
- Click OK. The user can attempt to log on again.