See Advanced Topics.
One data center might want to host databases for multiple Open Dental customers. These databases may be on the same physical machine if care is taken to isolate the customers from having access to each other's data. With Open Dental, it may be more accurate to refer to this as multi-instance rather than multi-tenant since different customers will never share the same database.
Also see: Multiple Locations
This can only be done with Version 12.4 or later.
Each database will require it's own A to Z Folder. Practices should work with their IT to set up Windows security permissions so that users only have access to the A to Z folder for their corresponding database. See Paths for more information.
A different MySQL User will need to be set up for each customer (MySQL Security). If, for example, a customer database is called od_springfield_4932, then you must set up the MySQL user for that customer to have full access to od_springfield_4932*. Notice the * wild card character. This allows Open Dental to make backups of the database during the update process. The MySQL user must also have full privileges, including create table and drop table.
You may want to work from particular devices or IP address ranges. Information about setting up usernames for specific devices or network segments is available in the MySQL Documentation or MariaDB Documentation . Open Dental does not provide advice or direct support on setting up usernames for particular devices or network segments. We recommend contacting an IT professional. Open Dental is functional as long as the specified MySQL user has the correct (full) permission set.
For example, if the customers are bridging to eCW using HL7 (eClinicalWorks HL7), multiple instances of the HL7 service will need to be set up, each with a different service name, exe folder, FreeDentalConfig.xml file, and database connection. Different customers may be on different versions of Open Dental. Each HL7 service can be shut down independently as needed.
Prior to Version 12.4, the OD HL7 service could not run multiple instances, nor could it support multiple customers. In spite of this known limitation, some data centers attempted to set up multiple customers on a single server. In every single case, the HL7 folders were set up without enough attention to detail, and data between different customers was repeatedly mingled and databases were repeatedly corrupted. This was obviously completely unacceptable, and this was our main objection to using a single server.
We recommend HL7 TCP/IP ports instead of HL7 folders. This will eliminate any HL7 folder sharing issues (Generic HL7).