See Troubleshooting.

Logger files are often used when Troubleshooting Slowness or other technical issues. Contact Open Dental Support for assistance with Logger files.

Logger Folders

Logger files are normally found in the file path for the service being logged (e.g., OpenDentalService, OpenDentaleConnector) in a Logger folder. Within the Logger folder there may be additional folders for various processes the service performs. Logger files are located in the dated folders (e.g., 23-11-01)

Logger Files

Logger files are text files that contain information on queries, processes, and errors about a service or a program.

Depending on how the log level of the application/service all information may not be recorded in the Logger. There are generally two log levels:

• Verbose: Logs nearly all processes and errors of the application/service. This is normally only used when troubleshooting.
• Error: Logs only errors of the application/service. This is the normal log level.

The log level is generally changed in the config file for the application/service.

Below is a list of Logger files and their locations: