HouseCalls Bridge

TeleVox's HouseCalls delivers automatic appointment reminders. Website: http://www.televox.com/healthcare/dental-ortho/automated-messaging/about/.

In the Main Menu, click Setup, Program Links, and double-click on HouseCalls from www.housecallsweb.com.

Check the Enabled box.

Double click on a row in Additional Properties to change settings.

  1. You can use the PatNum (enter 0) or ChartNum (enter 1) as the patient ID.
  2. Verify the Export Path.

Setup a clickable bridge button.

  1. Under Add a button to these toolbars, highlight where to display the button.
  2. Enter the Text on button.(Optional) Import an image to show on the button (22 x 22 pixels).

Technical Details

The data is always exported to a file called Appt.txt in the Export Path specified. The file is a simple comma-delimited text file which has the following columns:

LastName

FirstName (or we substitute Preferred Name if exists)

PatientNumber (Can be PatNum or ChartNumber, depending on what user selected)

HomePhone

WorkNumber

EmailAddress

SendEmail (this will be true if email address exists.)

Address

Address2 (although they did not offer this as an option)

CityStateZip

ApptDate

ApptTime

ApptReason (procedures descriptions-user can't edit)

DoctorNumber (for the Doctor, we currently use the patient primary provider. Otherwise, we would run into trouble with appointments assigned to a specific hygienist.)

DoctorName

IsNew

PatientWirelessPhone

When you click on the HouseCalls button, you get to select a date range of appointments to confirm:

Click OK to create the text file. The HouseCalls software will upload the text file sometime in the middle of the night.