The Feature Request system is a unique tool that allows you to vote on features you want in Open Dental. To access feature requests, in Open Dental's Main Menu, click Help, Request Features. Every office can vote on requests and submit new requests.
The voting process takes time but helps us prioritize requested features. We don't supply estimates on when a feature request might be implemented or guarantee that every request will become a feature.
Below are instructions for voting, submitting new requests, and hints for expediting requests.
Submitted feature requests start with an approval status of New and cannot be voted on yet. We will review it and change the status to Approved.
Voting Options: You have 100 points to spread among feature requests however you wish. You'll never lose your points, so allocate them liberally. Once a feature is complete, any votes you spent are available to reuse. You can also remove your votes from a request and allocate them elsewhere at any time.
Critical Status: You can mark up to two features Is Critical.
Pledges: Pledge money on requests that are extremely important to you. Pledges are not required for feature implementation. Pledges can be changed until we begin implementing that feature (status of InProgress).
Weight: Helps prioritize the list based on the number of votes and the difficulty level. Features with higher weights will show first in the list. The formula may change occasionally. Currently, the weight is more affected by the number of offices that have voted on a request rather than the total number of votes. For example, 50 offices with one vote each will weight higher than one office giving 50 votes.
You may see a denial status such as Redundant or NeedsClarification. If you see a denial status, delete your request or make changes to it and click Resubmit. This will set the status back to New, and we will review it again.
Use the scroll bar to view the list of feature requests. Feature requests do not display in the order they will be implemented. Features you submitted (Mine), voted on (My Votes), or pledged towards will display at the top of the list. By default, features are then sorted by weight, then request number. You can also filter the columns.
To limit the search to requests you created, check Mine. To only view requests you voted on, check My Votes.
If you need to add further functionality to a feature you have already submitted, create a new feature request.
To increase the chances of your feature request being implemented, use this system to your advantage:
Some larger offices or corporate clients may wish to pay us to add features they really wish to see implemented. Accepting a quote to expedite a feature will bypass the voting system.
You will be contacted by a member of Open Dental customer relations staff in regards to your request.