CCDWS Service

For Canada users, the CCDWS service is used to submit claims to Insurance Carriers.

The CCDWS service should only be installed for users sending claims through ITRANS 2.0 or Claimstream (TELUS).

  1. On the Windows administrator account of your server, download CCDWS from
  2. Click CCDWS for Windows. The download will begin automatically.
  3. Open the downloaded file location, right click the CCDWS installation and select Run as administrator.
  4. Click Next.
  5. Check I accept the terms of the license agreement, then click Next.
  6. Click Next.
  7. Keep the install path at c:\ccd and click Next.
  8. Ensure Complete is checked, then click Next.
  9. Enter the Service User Account (typically named CDANetUser). Then enter the password and click Next.

    Note: Ensure the domain, user, and password are entered correctly or the service will not install.
  10. Click Next.
  11. Once the installation is complete, click Finished.
  12. When prompted to view the CCDWS configuration file, click No.
  13. Ensure Run CCDWS now is checked, the click Finish.
  14. Contact Open Dental support for an updated CCDWS configuration file. Claims will not send if this step is skipped.
  15. Restart the CCDWS service for changes to take affect.