CCDWS Service

For Canada users, the CCDWS service is used to submit claims to Insurance Carriers.

The CCDWS service should only be installed for users sending claims through ITRANS 2.0 or Claimstream (TELUS).

  1. On the Windows administrator account of your server, download CCDWS from
  2. Click CCDWS for Windows. The download will begin automatically.
  3. Open the downloaded file location, right click the CCDWS installation and select Run as administrator.
  4. Click Next.
  5. Check I accept the terms of the license agreement, then click Next.
  6. Click Next.
  7. Keep the install path at c:\ccd and click Next.
  8. Ensure Complete is checked, then click Next.
  9. Enter the Service User Account and password, then click Next.
    • For ITRANS 2.0 users, this is the user where provider certificates are installed (typically CDANetUser).
    • For Claimstream users, this is the user you are installing the service to.
    • Ensure the domain, user, and password are entered correctly or the service will not install.

  10. Click Next.
  11. When prompted to view the CCDWS configuration file, click No.
  12. Ensure Run CCDWS now is checked, then click Finish.
  13. Contact Open Dental support for an updated CCDWS configuration file. Claims will not send if this step is skipped.
  14. For Claimstream users, share the CCD folder.
  15. Restart the CCDWS service for changes to take affect.