Appointment Texts

See Integrated Texting.

Appointment Texts are any text messages related to an appointment. They include eReminders, eConfirmations, eConfirmation Auto Replies, manually sent recall texts, eThank Yous, billing statements, Web Sched Recall, Web Sched New Patient, and Web Sched Verify messages.

Appointment Texts use a 5-digit short code (25975) to send messages. The 5-digit short code is not customizable and is shared by all offices using Appointment Texts.

Not all appointment related text services will use the short code. The services will be determined by the Open Dental eServices team based on the needs of the office.

Patients can opt out of Appointment Texts by replying with one of the following messages:

This excludes the patient from all future text message correspondence. When a patient opts out, theText Ok and Appt Text fields in the Patient Edit window are automatically set to No.

Once a patient opts out, the office cannot opt them back in. To opt back in for text messages, the patient must text START or OPTIN to 25975.