The eService Activity Log tracks actions that have been done in various eServices.

In the Main Menu, click Reports, eService Activity Log.

Filters: Use the filters to narrow down the activity log results.

• From / To: Enter the date range to view results.
• Clinics: Select one or more clinics to view results from.
• eService Type: Select the type of eService to view results from. Options include:
  • Appointment Confirmations
  • Arrivals
  • eClipboard
  • Integrated Texting
  • ODTouch
  • Patient Portal
  • Web Sched ASAP
  • Web Sched Existing Patient
  • Web Sched General
  • Web Sched New Patient
  • Web Sched Recall
  • Web Forms
• eService Action: Select which eService Action to view. Only actions available in the dropdown are tracked by the eService Activity Log. See eService Actions below for details.
• PatNum: Filter results by patient number.
• Log Guid: Filter by a unique ID associated with a specific patient and their actions. Log Guid can be used when a patnum is not available (e.g., a new patient using Web Sched).
• Group by LogGuid: Check to group actions created by the same Log Guid together.

Once filters are selected, click Refresh to update the results.

eService Actions

Most actions are self-explanatory. Below are a few that need additional explanation.