Text Messaging Questions & Answers
How do I get started?
See Integrated Texting to subscribe and set monthly limits.
Are there character limitations for integrated texting messages?
- A message segment is 160 characters. Each additional message segment will result in additional per segment charges.
- Carriage returns add two characters.
- The following characters are allowed: a-z, A-Z, 0-9, . , : ; ! ? ( ) ~ = + - _ \ / @ $ # & %. If other characters are used the message will fail.
What happens when my message exceeds the message segment limit of 160 characters?
In the U.S., Puerto Rico, and Canada each additional 160 characters is also charged a fee.
||Fee per outgoing message
||per message fee
||$0.04 + 0.01
||1 additional 2 character message segment
(160 character + 2 character)
||$0.04 + 0.01 + 0.01
||2 additional character message segments
(160 character + 160 character + 1 character)
For international message segment limitations, see Integrated Texting.
What if I send a text message to a landline number instead of a mobile number?
In the U.S. and most other countries, text messages to a landline will be rejected.
In Canada, some mobile numbers have been mistakenly marked as landlines. Thus, we allow messages to be sent to all numbers, even if marked as a landline. If the number is a mobile device, the text will be sent and you will be charged. If the number is a true landline, the message will not be sent, but you will still be charged.
My patients all have Text OK set to ??. Do I have to manually change them all to Yes in order to send text messages?
No, you do not have to manually change the status. In Family Module Preferences, uncheck "Text Msg OK status, treat ?? as No instead of Yes". All patients with a Text OK status of ?? will receive texts.
Do I need to be on support to use Integrated Texting?
You need to be on support to enable integrated texting. This will give you access to version updates and support as you begin using the new service. After a brief support period, you can cancel support and continue to use the integrated texting service if you choose, however monthly limits cannot be changed if you are not on support.
How do I cancel Integrated Texting?
You must unsubscribe from it (see Integrated Texting Setup, Unsubscribe). Canceling support will not automatically cancel integrated texting; you will continue to be billed until you unsubscribe. You do not need to remain on support to continue to use integrated texting, however monthly limits cannot be changed if you are not on support.