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Disable eRx Access

To stop the monthly Electronic Rx (eRx) service fee, contact Open Dental technical support.

You also need to disable access to eRx in Open Dental to block users from clicking eRx and accumulating accidental charges. The support technician will walk you through disabling when you call.

  • Disable the Electronic Rx (eRx) program link to block all providers from accessing eRx.
  • Disable eRx for an individual provider to block a single provider from accessing eRx. It will also block access to eRx when the provider is the patient's primary provider and no other authorized provider is logged on.

Disable the eRx Program Link

  1. In the main menu, click Setup, Program Links, then double click electronic Rx. 

  2. Uncheck the Enabled box.
  3. Click OK to save.

Disable eRx Access for Individual Providers

  1. In the main menu, click List, Providers, then double click the provider.
  2. Uncheck the Use Electronic Prescriptions (eRx) box.

  1. Click OK to save.

Questions & Answers
Q: I disabled eRx for a provider, but I am still seeing additional charges. Why?
A: Check that you completed the following steps:

  • Contact Open Dental support and request to cancel the service.
  • Disable access to eRx in Open Dental. This can be done for all providers (via the program link) or for a single provider (via Edit Provider window).

Any usage charges accumulated before cancellation will be reflected within two billing cycles.

Q: Why do I not see an option to disable eRx for an individual provider?
A: Update to version 16.3 or greater.


Open Dental Software 1-503-363-5432