Change Healthcare Medical E-Claims
For more information about Change Healthcare's services, visit their website at changehealthcare.com or call them at 877-363-3666. To locate payer IDs for carriers that Emdeon/Change Healthcare Medical supports, visit https://access.emdeon.com/PayerLists/.
Step 1: Fill out this registration form
Step 2: Fax the completed form to 615-340-6181.
Step 3: Within 3 to 5 business days of receipt, an Emdeon rep will contact you to deliver your ITS credentials (used in step 5), discuss payer agreement requirements, and review reporting and support tools you will be given access to.
Step 5: In Open Dental, set up the Emdeon Medical clearinghouse. In the Main Menu, click Setup, Family/Insurance, Clearinghouses, then double click on Emdeon Medical. Enter the username and password provided by Emdeon.
Multiple Emdeon Medical Accounts
Once setup, all claims must be sent as a batch from the Insurance Claims window using the Clinic Filter and the Send E-Claims dropdown. Do not send claims from the Claim Edit window. If you do, those claims may be submitted under the wrong Emdeon Medical account.
Viewing Status of Sent Claims
Solution: There are two known reasons why this error can occur. Either the claims were submitted with an older version of Open Dental, or the Filing Code on the Edit Insurance Plan window was not set to the proper Medicare option (the most common option is MedicarePartB).Problem: I receive an error message in the Emdeon Vision online portal stating "Billing Provider Taxonomy Code: Required; Must be entered for Payer."
Solution: The claim billing and treating provider must be the same for any claim sent to the insurance carrier in question. Most carriers do not require this extra step. However, in some states, Medicare and Medicaid sometimes have this extra requirement.
Open Dental Software 1-503-363-5432