Electronic EOBs (ERA 835s)

The ERA 835, also known as electronic remittance advice format, is an electronic explanation of benefits (EOB). ERAs can simplify your data entry process for entering insurance payments. Using the ERA, Open Dental will auto-populate insurance paid amounts by claim so that you may then receive each claim and finalize the payment.

Open Dental supports the automatic download of ERAs from these clearinghouses:

You must be signed up for ERAs with your clearinghouse prior to using ERAs in Open Dental.

Managing ERAs

Processing an ERA

Matching ERA 835s with Claims

ERA 835 EOB Claim Details

Outstanding Insurance Claims Report

Tracking an Outstanding ERA

Troubleshooting ERAs

Contact your clearinghouse for information on how to receive ERAs. Not all insurance carriers or clearinghouses offer ERAs, or the ability to automatically download. If automatic downloads are not available, you can manually download ERAs to the Report Path.

Note: The Report Path is set in the Clearinghouse Setup and is required for use of ERA's.

To take full advantage of the most recent ERA improvements, update to the latest stable version of Open Dental.