Australia
Open Dental is currently being used in Australia by a few offices and it works well.
Support
We generally provide email support to Australia because of the time difference. However, Australian customers are always welcome to call us during our normal business hours. It is easiest to reach us in the morning (Australian time) because it will be late afternoon on the U.S. west coast. For example, 10 AM Tuesday in Sydney is 5 PM Monday in Oregon. In an emergency, you may be able to reach someone as late as 3 PM Australian time. We have an Australia phone number listed on our Contact Page.
Region and Language Settings
To see Australian features, such as custom address fields and statements, set the Region and Language on each workstation to English (Australia).
Statements
Provider name and number must show on statements. In the Provider edit window, set the provider number in the National Provider ID (NPI) field. It will then show automatically on statements.
Local Support Companies
ultimosoftware.com.au 03 9018 3004. Has developed a fully functional HICAPS module for the Australian branch of Open Dental that they maintain. Their HICAPS module has extensive functionality that allows for HICAPS claims, reversals, quotations etc. EFTPOS and credit card functionality is also provided for. They also have a fully integrated SMS appointment reminder module plus numerous other Australian specific enhancements and functionality.
www.MOpenSoft.com: Specializes in Open Dental plugin development. MOpenSoft has developed plugins tailored to clinics in the US, Australia, the UK, Ireland, New Zealand, India, and Singapore. They also provide local support in Australia and New Zealand.