After Hours Support
After hours support is available for urgent support needs.
- If your situation occurs during normal operating hours, please Contact Us at our main support line.
- After hours support is not available from 9:00 pm to 5:00 am Pacific Time. If you require support before 5:00 am Pacific Time, please wait to call our main support line after 5:00 am, so that our regular support team can assist.
- We are available most holidays. After hours support is not available on Christmas or New Years day.
- If we cannot answer your call immediately, we will try and call back within two hours.
Services we can provide after hours
- Urgent usage questions. Limited to one question per phone call.
- Technical issues that are preventing use of the program entirely.
Services we cannot provide after hours
- Training or general help with using program features. These types of questions are best answered by reading the user manual or calling during regular hours.
- Less urgent technical issues. As long as the program is working on at least one computer, then the technical issue is considered non-urgent.
- Requests for new features.
- New customer purchases.