If your office no longer needs to send electronic prescriptions, follow the steps below to disable the program link in Open Dental.

In Program Links, double-click electronic Rx.

To stop the monthly DoseSpot eRx or Legacy eRx (NewCrop eRX) service fee, contact Open Dental technical support.

eRx will also need to be disabled in Open Dental to block users from clicking eRx and accumulating accidental charges. The support technician will walk the office through disabling during the support call.

• Disable the electronic Rx program link to block all providers from accessing eRx.
• Disable Electronic Prescriptions (eRx) for individual providers to block a single provider from accessing eRx. This will also block access to eRx when the provider is the patient's primary provider and no other authorized provider is logged on.

Disabling the eRx Program Link

Uncheck Enabled.

Click OK to save.

Disabling eRx for individual providers:

Double-click a provider from Provider Setup.

Uncheck Use Electronic Prescriptions (eRx).

Click OK to save.

Questions & Answers

Q: I disabled eRx for a provider, why am I still seeing additional charges?

A: Complete the following steps:

• Contact Open Dental support and request to cancel the service.
• Disable access to eRx in Open Dental. This can be done for all providers (via the program link) or for a single provider (via Edit Provider window).

  Any usage charges accumulated before cancellation will be reflected within two billing cycles.

Q: Why do I not see an option to disable eRx for an individual provider?

A: Update to version 16.3 or greater.