To stop the monthly Legacy eRx service fee, contact Open Dental technical support.

You also need to disable Legacy eRx in Open Dental to block users from clicking eRx and accumulating accidental charges. The support technician will walk you through disabling when you call.

• Disable the Legacy eRx program link to block all providers from accessing Legacy eRx.
• Disable Legacy eRx for an individual provider to block a single provider from accessing Legacy eRx. It will also block access to Legacy eRx when the provider is the patient's primary provider and no other authorized provider is logged on.

Disabling the eRx Program Link

1. In the Main Menu, click Setup, Program Links, then double click electronic Rx.
   
2. Uncheck Enabled.
3. Click OK to save.

Disabling Legacy eRx for individual providers:

1. In the main menu, click Lists, Providers, then double click the provider.
2. Uncheck Use Electronic Prescriptions (eRx).
   
3. Click OK to save.

Questions & Answers

Q: I disabled Legacy eRx for a provider, why am I still seeing additional charges?

A: Complete the following steps:

• Contact Open Dental support and request to cancel the service.
• Disable access to Legacy eRx in Open Dental. This can be done for all providers (via the program link) or for a single provider (via Edit Provider window).

  Any usage charges accumulated before cancellation will be reflected within two billing cycles.

Q: Why do I not see an option to disable Legacy eRx for an individual provider?

A: Update to version 16.3 or greater.