Disabling Legacy eRx

If your office no longer needs to send electronic prescriptions, follow the steps below to disable the program link in Open Dental.

In Program Links, double-click electronic Rx.

To stop the monthly DoseSpot eRx or Legacy eRx (NewCrop eRX) service fee, contact Open Dental technical support.

eRx will also need to be disabled in Open Dental to block users from clicking eRx and accumulating accidental charges. The support technician will walk the office through disabling during the support call.

Disabling the eRx Program Link

Uncheck Enabled.

Click OK to save.

Disabling eRx for individual providers:

Double-click a provider from Provider Setup.

Uncheck Use Electronic Prescriptions (eRx).

Click OK to save.

Questions & Answers

Q: I disabled eRx for a provider, why am I still seeing additional charges?

A: Complete the following steps:

Q: Why do I not see an option to disable eRx for an individual provider?

A: Update to version 16.3 or greater.